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Discussion Starter · #1 ·
Was waiting at McDonald's and got the ping, accepted it and passenger cancelled within 5 seconds. A minute later ping came through again so I accepted it and called her to make sure.

Picked her up and started the trip on the app. While driving down the M4 I randomly checked the app to find that I'm not in a trip. I asked her if she cancelled and she started the "I don't know what's happened" larky.

Pulled over in Heston services and checked the app to see no cancellation fee or anything so I took her phone and requested again however it now wasn't an airport rate.

Told uber and luckily got the total amount now.

Still I'm confused how she managed to cancel without it charging her anything at all. Has this happened to anyone or something similar?
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