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Discussion Starter · #1 ·
Hi everyone,

Is anyone else on this forum as baffled as I am with the How to improve your ratings section of the Weekly Uber Summary?

The suggestions never seem to have anything to do with my rides.

Case in point:

Professionalism
Riders count on Uber for a comfortable, relaxing experience. They prefer for drivers not to promote other businesses during the trip

I never promote other businesses during my trips. I don't have any businesses to promote.

When I asked Uber Support about some of these suggestions they responded with a stock answer about passenger privacy.

So here is my question. Are these like fortune cookies or are they based on actual complaints?

Thanks
 

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I take it as a misfortune cookie and toss it away.

I received the same on my feedback. I never discuss business, politics, my day job, other ride shares, or any other subjective topics with pax. I change the topic to other stuff.
 

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Discussion Starter · #3 ·
Thanks DocT

Love your misfortune cookie reference. Wish I had written that.

So are we all getting the same suggestions? Seems so to me.
 

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pax may comment... we will never see those comments unless they are positive.

so we get the UberCanned responses... Professionalism, City Knowlege, Starting/Ending trip on time.
 

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Discussion Starter · #5 ·
pax may comment... we will never see those comments unless they are positive.

so we get the UberCanned responses... Professionalism, City Knowlege, Starting/Ending trip on time.
Didn't know this forum had a moderator. Thanks for the response.

Too bad partners can't comment on passengers. Too bad passengers don't get weekly summaries. Seems one sided.
 

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No, never received it and sent an email requesting it. I only like to use them for a guess of what busy times are going to be for the upcoming weekend.
 

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I think there is a problem in the system, Mine came from Detroit, and my ratings were all messed up according to it. I replied and got an answer saying that it was sent in error, and no changes were made to my account.
 

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I think there is a problem in the system, Mine came from Detroit, and my ratings were all messed up according to it. I replied and got an answer saying that it was sent in error, and no changes were made to my account.
Oh yeah, forgot to mention the errors in the summary, apparently, "Rider Feedback: You received None five-star reviews out of None rated trips in the past two weeks."
 

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I wonder if I can get Columbus, OH, UberX rates here in Dallas now? :)

It'd be a nice little increase ($0.25/mile; $0.08/minute), lol.
 

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Hi everyone,

Is anyone else on this forum as baffled as I am with the How to improve your ratings section of the Weekly Uber Summary?

The suggestions never seem to have anything to do with my rides.

Case in point:

Professionalism
Riders count on Uber for a comfortable, relaxing experience. They prefer for drivers not to promote other businesses during the trip

I never promote other businesses during my trips. I don't have any businesses to promote.

When I asked Uber Support about some of these suggestions they responded with a stock answer about passenger privacy.

So here is my question. Are these like fortune cookies or are they based on actual complaints?

Thanks
Yeah, it seems pointless to provide Rider feedback that's just vague. I find some passengers just abuse the rating system because of the anonymity. If you rate any driver a 1 star that's really about you. Granted there are exceptions to the rule, but some riders are expecting way more than getting them from point A to B. You can't please everyone..
 

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Discussion Starter · #16 ·
Got my review from UberPhilly of all places. I'm in Boston.

Service
Riders give the best ratings to drivers who:
  • Never ask for a 5-star review, but focus instead on providing an excellent experience
  • Stay calm, patient and polite with riders and other cars on the road
  • Go above and beyond to make the experience special, such as opening doors for riders when possible
So much for telling riders I gave them a five star review.

Uber must think we are butlers. No way am I holding doors open for riders barring a disability or other issue preventing them from getting in the car.
 
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