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Tolls are reimbursed in FULL, but as mentioned >>> DO NOT TAKE <<< EXPRESS LANES - since UBER can't tell if you're going on regular lanes or express lanes they will not reimburse you immediately. If you do take it, you will have to Dispute the Fare and have them reimburse you after you prove that you indeed use the Express Lane for a trip and provide all documentation. But why go through the hassle? If a Rider wants you to take the Express Lane, they better pay you upfront CA$H or patiently enjoy the traffic.
 

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Lol - I've never taken the express lanes while uberring/lyfting!

I typed that above just imagining some other poor new yoober driver. Every time I see Waze telling me to take the express lanes, I simply ignore it.

Although, I think it would be better if uber/Lyft just assumed that we ARE taking the express lanes to facilitate faster travel for their clients... Thus improving the overall customer experience. (I know I know... "But then drivers will still not take the express lanes and just keep the extra toll money" - whatever man... a button could easily be added to the rider UI - 'Did driver take Express Lanes?')
 

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Uber told me "we do not reimburse tolls for Express Lanes (e.g. on I-95) because it is an optional toll-way." That was the response I received from their useless support team when I was actually complaining about an entirely different toll issue: why hadn't I been reimbursed for the toll I paid entering Turnpike South from eastbound Commercial Blvd (#62). Heads up, I always, always, always have to get this particular toll adjusted and they do so each & every time without issue because I include a screenshot of the estimated toll paid according to the FDOT Calculator app.
 

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I also avoid the I-95 Express lanes, for a few reasons. First, Uber will never reimburse you for it, since the amount varies from zero to a few bucks, and there's no way Uber can know what's what. Also, for a lot of the distance, there is only 1 lane, and I've been stuck behind a butthead doing the speed limit a few times, while the traffic in the non-express lanes was going 75-80.
 

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Do not take I95 or 595 express lanes, Eewber or Lyft won't pay you back:

https://help.lyft.com/hc/en-us/articles/214585957-Toll-Information-for-Drivers

Toll Information for Drivers
What additional amounts get charged to passengers?

We have an automated toll system in every city where Lyft operates. Anytime the car passes through a toll - this includes bridges, turnpikes, and tunnels - while in a Lyft ride with a passenger, the cost is factored into the passenger's payment amount. We can't remove or refund the cost of the toll if a passenger pays for it outside of the app, and it's against our Terms of Service to pay cash for any portion of a Lyft ride.

Lyft drivers are responsible for paying their tolls to the proper toll company on time. The driver will see tolls reported in orange on their summary the next day. We suggest that drivers find out about tolls in their city to avoid fees. Lyft is unable to cover charges that come from late tolls, admin fees, or new tags.

The toll amount charged is based on the in-state electronic toll collection system price, like FasTrak, TollTag, Good to Go! Pass, or E-ZPass. This is normally less than paying in cash. We suggest that drivers use these systems so that they have a smooth, fast experience when going through tolls, and aren't paying more than they need to.

For any tolls that need to be submitted by hand, please note that we need to receive electronic copies of toll receipts within 30 days in order for Lyft to add the amount to your next transfer. Tolls must also be linked with an active Lyft ride, and will not be honored if incurred on the way to the coverage area or to pick up a passenger.

Some roadways have optional express or HOV lanes, which charge a fee for their use. Lyft's toll policy does not cover these amounts.

Note about Boston: Livery drivers pay more for airport and tunnel fees than non-commercial drivers, but we'll still add the full amount to your earnings. If you're a livery driver, please attach your toll receipts to a message and we'll make sure you're covered.
 

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In the past they both (U and L) used to reimburse you for express lanes. With Uber it was enough to tell them; they believed you. With Lyft you had to send them a pic of the charge made in your Sunpass account. Then Uber stopped paying for those tolls, and soon thereafter Lyft followed.

Now I never take them. Unless I see there is a lot traffic and I ask the pax if he/she wants me to take the express L. I tell them they must pay me cash. So far two of them have taken too long to decide (start asking stupid questions "isn't it charge automatically?" etc.) and I end up not taking them. Then they are unhappy and I say "You should have taken it, I would have paid" and I repply, you should have decided on time instead of asking about how the system works. Now that we are in traffic I have all the time to explain to you how this works and why I ask you for payment in cash." (I do have the option to charge it to a credit card with a Square card reader, but I do not offer it; on arrival at airport, they all want to rush).

Once on a Lyft pax offered to add the toll to the tip in the app and I took the express lane from Miami to FLL. I reminded her on arrival at FLL to pay me the toll. She toyed with the phone right there before getting out of the car (of course I could not see what she was doing), but .... she didn't do it. Miserable pax didn't pay me the toll. I am hoping she gets a few rides from hell.
 

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If I have a pax in the car there's no way in the world i'm taking express, so I don't even bother offering it. If we hit traffic I'll happily sit in it for as long as it takes to clear and soak up that whopping 13 cent per minute rate!
 

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I like seeing them struggle with the decission under the pressure of time as we keep moving forward towards point of no return: "left or right, decide quickly, pay me cash for the toll or endure the traffic". Maybe it is my sadistic side enjoying seeing them fight their desire to save time, and money while wondering how could it be that toll is not taken care in the app. "Is the driver trying to rip me off? I have no time to figure it out."

Besides, if they go for it, it means I drop them sooner and can get going with another ride or back home earlier.
 
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