We paying 20 % of toll fees

Do not take I95 or 595 express lanes, Eewber or Lyft won't pay you back:

https://help.lyft.com/hc/en-us/articles/214585957-Toll-Information-for-Drivers

Toll Information for Drivers
What additional amounts get charged to passengers?
We have an automated toll system in every city where Lyft operates. Anytime the car passes through a toll - this includes bridges, turnpikes, and tunnels - while in a Lyft ride with a passenger, the cost is factored into the passenger's payment amount. We can't remove or refund the cost of the toll if a passenger pays for it outside of the app, and it's against our Terms of Service to pay cash for any portion of a Lyft ride.

Lyft drivers are responsible for paying their tolls to the proper toll company on time. The driver will see tolls reported in orange on their summary the next day. We suggest that drivers find out about tolls in their city to avoid fees. Lyft is unable to cover charges that come from late tolls, admin fees, or new tags.

The toll amount charged is based on the in-state electronic toll collection system price, like FasTrak, TollTag, Good to Go! Pass, or E-ZPass. This is normally less than paying in cash. We suggest that drivers use these systems so that they have a smooth, fast experience when going through tolls, and aren't paying more than they need to.

For any tolls that need to be submitted by hand, please note that we need to receive electronic copies of toll receipts within 30 days in order for Lyft to add the amount to your next transfer. Tolls must also be linked with an active Lyft ride, and will not be honored if incurred on the way to the coverage area or to pick up a passenger.

Some roadways have optional express or HOV lanes, which charge a fee for their use. Lyft's toll policy does not cover these amounts.

Note about Boston: Livery drivers pay more for airport and tunnel fees than non-commercial drivers, but we'll still add the full amount to your earnings. If you're a livery driver, please attach your toll receipts to a message and we'll make sure you're covered.

In the past they both (U and L) used to reimburse you for express lanes. With Uber it was enough to tell them; they believed you. With Lyft you had to send them a pic of the charge made in your Sunpass account. Then Uber stopped paying for those tolls, and soon thereafter Lyft followed.

Now I never take them. Unless I see there is a lot traffic and I ask the pax if he/she wants me to take the express L. I tell them they must pay me cash. So far two of them have taken too long to decide (start asking stupid questions "isn't it charge automatically?" etc.) and I end up not taking them. Then they are unhappy and I say "You should have taken it, I would have paid" and I repply, you should have decided on time instead of asking about how the system works. Now that we are in traffic I have all the time to explain to you how this works and why I ask you for payment in cash." (I do have the option to charge it to a credit card with a Square card reader, but I do not offer it; on arrival at airport, they all want to rush).

Once on a Lyft pax offered to add the toll to the tip in the app and I took the express lane from Miami to FLL. I reminded her on arrival at FLL to pay me the toll. She toyed with the phone right there before getting out of the car (of course I could not see what she was doing), but .... she didn't do it. Miserable pax didn't pay me the toll. I am hoping she gets a few rides from hell.