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Discussion Starter · #1 ·
This isn't me - I found it online. The guy was deactivated by Uber, and is complaining about how unfair they are...

There's two sides here, obviously - but the way that this driver went from 0-nuclear really didn't help the situation. Additionally, I NEVER leave my doors unlocked or stay in the same location after I've already canceled on someone.

Still, an amusing watch...

 

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Discussion Starter · #3 ·
He could have handled that better. I would have drove them straight to the police department or pulled out the pepper spray.
I hate to judge the guy, you never know what kind of day he's had - but from his online comments he seems to think that he's 100% in the right and shouldn't have been deactivated. I'd say calling the police and telling the pax that they were on camera was smart, but he really didn't do himself any favors by screaming at them.
 

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This isn't me - I found it online. The guy was deactivated by Uber, and is complaining about how unfair they are...

There's two sides here, obviously - but the way that this driver went from 0-nuclear really didn't help the situation. Additionally, I NEVER leave my doors unlocked or stay in the same location after I've already canceled on someone.

Still, an amusing watch...

Agreed, I drive away and cancel as the pickup location is safely in my rear view mirror.
 

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The guy definitely didn't handle this well. Mistake number one was not leaving his doors locked until he confirmed who the passenger was. Then when she refused to get out and he called the police he should have left it at that. Instead he choose to yell and scream obscenities at her. No doubt Uber was left with no choice but to deactivate him.

On a side night I cracked up when he told her eat my a**. I'm sure most saw there is a 2nd part to the video. The driver was in the right but the way he handled it caused him more issues than it was worth
 

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It's so much easier to de-escalate that situation by being polite and perhaps even taking them where they had to go. If you had to ask someone to leave.....be firm and polite about it and the rider usually will apologize or get out without incident.
 

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A couple things stuck out for me...

First, the driver set the tone for his attitude when a car honked at him for being parked illegally and he muttered "F you" to himself.

The women had requested an uber a block or 2 away. The driver admitted he wasn't where the pin was, because "too many cars back there." even if they were watching his location in the app, how do they know he didn't accidently pass them? Also, maybe they weren't notified. I have had pax whose app says I'm 3 minutes away, while they are sitting in my car. Did he call or text them? While the woman definitely had a bad attitude, this driver absolutely deserved to be deactivated. He had no customer service skills, and gave all drivers a bad name with the way he treated them...even if he felt in the right, the way he spoke to them was deplorable and the consequence of being deactivated is his own fault.
 
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