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A warning to all Uber partners!
So I'm putting together all my data from Uber on a weekly basis, in a spreadsheet I created. I input everything from the weekly pay statements and it aggregates the data into a Quarterly summary for BAS purposes as well as for the end of year income tax.
I patiently waited for the Monthly Tax summary for March 2019 to be issued so I could include the "On Trip Mileage" data (which allows me to know some averages) and I noticed that there was a discrepancy between the values I had for my fares, tolls and service fee. Even though they were out by just a few dollars, I needed to double check my formulas to make sure I was calculating everything correctly. After double checking everything and not being able to find the error, I gave UBER central a call.
I SUGGEST YOU DOUBLE CHECK YOUR STATEMENTS!!!!!
After an hour of going back and forth with a guy called "Jhon", he wasn't "equipped to handle my inquiry" and had to get a "specialist department" to call me back the next day. They were due to call me at 12 pm, so I waited ready with all my documents. By 1 pm, I still had received no call, so I called them myself.
After finally getting through to the "correct department" it took me TWO HOURS!!! trying to explain to the lady that there was a discrepancy between the values from the weekly summary and the monthly summary. She kept avoiding my questions, contradicting herself and repeatedly stated that she couldn't offer tax advice and that my tax accountant could answer my questions. Which makes no sense, as both sets of data come directly from the Uber documents themselves via the partner portal, and had nothing to do with GST or TAX.
After two hours and repeated requests that I speak to her supervisor, she finally put me onto her superior. After 30 minutes, the supervisor finally verified that in fact, I was right and that the numbers didn't add up and there was an error on their part.
So people, DOUBLE CHECK WHAT DATA UBER PROVIDES YOU.
In my case the fares were incorrect, the service fees were incorrect and the tolls on BOTH the weekly and monthly summaries were incorrect.
I went through my monthly eToll account statement from the RTA and manually calculated all the toll charges for each week to discover that Uber had incorrectly totaled them up TWICE! and shortchanged me.
In other words, not only did the figures on the monthly summary not match the totals of the weekly statements for the month of March, but neither value matched what was ACTUALLY charged to my eToll account.
I am a new Uber driver (a NUber) so I am curious to know if other people have had this same issue, or after checking their statements, discover that it's happened to them as well. After all, these statements Uber provides us are computer generated, so if it can happen to me, it can happen to anyone. A few dollars that go unnoticed on each driver partner's payout certainly would help boost Uber's bottom line I imagine.
Double check the figures every time!
So I'm putting together all my data from Uber on a weekly basis, in a spreadsheet I created. I input everything from the weekly pay statements and it aggregates the data into a Quarterly summary for BAS purposes as well as for the end of year income tax.
I patiently waited for the Monthly Tax summary for March 2019 to be issued so I could include the "On Trip Mileage" data (which allows me to know some averages) and I noticed that there was a discrepancy between the values I had for my fares, tolls and service fee. Even though they were out by just a few dollars, I needed to double check my formulas to make sure I was calculating everything correctly. After double checking everything and not being able to find the error, I gave UBER central a call.
I SUGGEST YOU DOUBLE CHECK YOUR STATEMENTS!!!!!
After an hour of going back and forth with a guy called "Jhon", he wasn't "equipped to handle my inquiry" and had to get a "specialist department" to call me back the next day. They were due to call me at 12 pm, so I waited ready with all my documents. By 1 pm, I still had received no call, so I called them myself.
After finally getting through to the "correct department" it took me TWO HOURS!!! trying to explain to the lady that there was a discrepancy between the values from the weekly summary and the monthly summary. She kept avoiding my questions, contradicting herself and repeatedly stated that she couldn't offer tax advice and that my tax accountant could answer my questions. Which makes no sense, as both sets of data come directly from the Uber documents themselves via the partner portal, and had nothing to do with GST or TAX.
After two hours and repeated requests that I speak to her supervisor, she finally put me onto her superior. After 30 minutes, the supervisor finally verified that in fact, I was right and that the numbers didn't add up and there was an error on their part.
So people, DOUBLE CHECK WHAT DATA UBER PROVIDES YOU.
In my case the fares were incorrect, the service fees were incorrect and the tolls on BOTH the weekly and monthly summaries were incorrect.
I went through my monthly eToll account statement from the RTA and manually calculated all the toll charges for each week to discover that Uber had incorrectly totaled them up TWICE! and shortchanged me.
In other words, not only did the figures on the monthly summary not match the totals of the weekly statements for the month of March, but neither value matched what was ACTUALLY charged to my eToll account.
I am a new Uber driver (a NUber) so I am curious to know if other people have had this same issue, or after checking their statements, discover that it's happened to them as well. After all, these statements Uber provides us are computer generated, so if it can happen to me, it can happen to anyone. A few dollars that go unnoticed on each driver partner's payout certainly would help boost Uber's bottom line I imagine.
Double check the figures every time!
