This should not be a problem at all. When my pax get in my car I always just start the ride right away and if they did input the address just confirm that it's the correct address and click on the navigate button. With the latest update you can choose between Uber navigation, Waze, or Google which makes it even easier. I've never had anybody complain about starting the trip as soon as they get in the car. Also if you get to their pickup location and they make you wait for several minutes remember that you are not getting compensated for that wait time. So like I said this shouldn't be a problem at all. These pax need to learn that when they request an Uber they need to be outside and ready right away (not 5 minutes from the time they request).I don't know if this new behavior is global, so I'm posting this here in the San Diego subforum.
With the new driver app update (where it now automatically texts the rider that the driver has arrived at the pickup location), it doesn't seem to indicate before beginning a trip if the rider has provided a destination address. This causes a minor annoyance for the rider because now I'm left with two subpar choices:
(A) Ask the rider for the destination address. If the rider has already provided the destination address in the rider app, this annoys the rider (and rightfully so because this is redundant). I won't see the address until after I begin the trip.
(B) Begin the trip to see if the rider has already provided the destination address. If he has not, the rider has reason to rate me less than 5 stars because I have started charging him (by beginning the trip) before I know his trip destination.
How have you guys and gals been handling this customer service dilemma?
P.S. I've also emailed Uber Support for their solution to this dilemma.