Started in May of 2017. We all signed an agreement that drivers get paid by miles and minutes, with no relation to what the pax pays.So here is something interesting and odd at the same time, which has happened yesterday. It has me concerned on multiple points, but here is what happened:
I have done over 400 rides in the last few months, and Uber's service charge has never been above 20 some percent of the total fare paid by the rider.
However, yesterday on one of my longer fairs, the Uber service charge came out to 44% of the total fare charged to the client.
Even more odd, none of the fare multipliers for time and distance, showed up in the ride details (page).
This has never happened before. I have been messaging with support back and forth, but they are being completely ignorant to what I am asking them and the problem, and instead just copy and paste answers from their script book.
Here are the details:
Distance: 22.17 miles,
Duration: 35 minutes 38 seconds
Base fare: $1.58
Surge (1.2 x): $5.93
Total amount paid to driver: $35.56
Total amount charged to passenger: $64.09
Uber receives $28.53
Has anyone ever encountered such a discrepancy and extremely service charge percentage?
I think that there was a glitch in the system, at a minimum, that either underpaid me or way overcharged the passenger.
If you're just seeing this now, you are a Unicorn.