[frank.grimes]

will the muppets at Port Melbourne have any more authority than the offshore help through the app to discuss complaints? I've received some bogus feedback and a written warning from Uber for something quite serious. Uber have stated they're not taking any further action on my account at this stage, but it's for something that I take much more seriously than being rude, late, or unsafe, so naturally I want to clear my name. They're shoving the privacy policy in my face and refusing to give me any details at the moment. Also refusing to call me or escalate the issue to Aussie hq. Would visiting or calling Port Melbourne hub be of any value whatsoever?
ty

mods please move to Melbourne forum. my mistake.

 

[george manousaridis]

will the muppets at Port Melbourne have any more authority than the offshore help through the app to discuss complaints? I've received some bogus feedback and a written warning from Uber for something quite serious. Uber have stated they're not taking any further action on my account at this stage, but it's for something that I take much more seriously than being rude, late, or unsafe, so naturally I want to clear my name. They're shoving the privacy policy in my face and refusing to give me any details at the moment. Also refusing to call me or escalate the issue to Aussie hq. Would visiting or calling Port Melbourne hub be of any value whatsoever?
ty

mods please move to Melbourne forum. my mistake.

Have you any idea about the issues at hand?

 

[Apollo]

will the muppets at Port Melbourne have any more authority than the offshore help through the app to discuss complaints? I've received some bogus feedback and a written warning from Uber for something quite serious. Uber have stated they're not taking any further action on my account at this stage, but it's for something that I take much more seriously than being rude, late, or unsafe, so naturally I want to clear my name. They're shoving the privacy policy in my face and refusing to give me any details at the moment. Also refusing to call me or escalate the issue to Aussie hq. Would visiting or calling Port Melbourne hub be of any value whatsoever?
ty

mods please move to Melbourne forum. my mistake.

Not worth going in.Just wasting your time frank.Just wear it/ cop it on the chin,like the rest of us ants do, when confronted with similar reports.

 

[Franco Cozzo]

will the muppets at Port Melbourne have any more authority than the offshore help through the app to discuss complaints? I've received some bogus feedback and a written warning from Uber for something quite serious. Uber have stated they're not taking any further action on my account at this stage, but it's for something that I take much more seriously than being rude, late, or unsafe, so naturally I want to clear my name. They're shoving the privacy policy in my face and refusing to give me any details at the moment. Also refusing to call me or escalate the issue to Aussie hq. Would visiting or calling Port Melbourne hub be of any value whatsoever?
ty

mods please move to Melbourne forum. my mistake.

What was the issue

Driving
Speed
Touchy feel of a rider
Sexual comments

Generic email from uber

Who cares

If it's serious you get waitlisted each time is longer than the last.....

Don't waste your time worrying

 

[Lonesome Hobo]

...I take much more seriously than being rude, late, or unsafe...

It sounds like whatever the accusation, it is something that you feel strongly about. You may end up having to wear it, as Apollo said - and put it aside, move on,etc - but for now, in your place, I'd probably do everything possible. Going to the hub has never been useful to me - but hey, there's not much else you can do, other than Uber's "reaching out" crap. So find some time, head in there - and be as forceful as you can be, mainly to get past the androids at the desk. The black uniforms and glazed, expressionless eyes are a dead giveaway (pun intended). And if its head swivels 360 degrees while you are talking to it, run like hell..
(Sorry - being facetious is the only way I can curb my anger when I think of those ... umm ... helpful, young robots.)

Good luck with whatever troubles you....

LH

 

[Tiktak]

will the muppets at Port Melbourne have any more authority than the offshore help through the app to discuss complaints? I've received some bogus feedback and a written warning from Uber for something quite serious. Uber have stated they're not taking any further action on my account at this stage, but it's for something that I take much more seriously than being rude, late, or unsafe, so naturally I want to clear my name. They're shoving the privacy policy in my face and refusing to give me any details at the moment. Also refusing to call me or escalate the issue to Aussie hq. Would visiting or calling Port Melbourne hub be of any value whatsoever?
ty

mods please move to Melbourne forum. my mistake.

In my "Book of Ubering" GLH = Basketcase. A bull without a pair if **** has better uses. I have not come across any department of any organisation that's totally useless. They are shit.

 

[Who is John Galt?]

What was the issue
Driving
Speed
Touchy feel of a rider
Sexual comments

Or was it the biggest indiscretion of all? C'mon fess up. Were you, or were you not, counting Franco Repeato's number plates?

.

 

[Immoralized]

green hub can't do anything.

 

[Franco Cozzo]

Green Hub are all casual staff basically who do nothing except help people sign up

The limited full timers are low level drones with no authority

Managers work in the Cremorne office

All the GLH can do is email Sydney where complaints are handled

Start to worry once you get waitlisted a few times

 

[Tiktak]

will the muppets at Port Melbourne have any more authority than the offshore help through the app to discuss complaints? I've received some bogus feedback and a written warning from Uber for something quite serious. Uber have stated they're not taking any further action on my account at this stage, but it's for something that I take much more seriously than being rude, late, or unsafe, so naturally I want to clear my name. They're shoving the privacy policy in my face and refusing to give me any details at the moment. Also refusing to call me or escalate the issue to Aussie hq. Would visiting or calling Port Melbourne hub be of any value whatsoever?
ty

mods please move to Melbourne forum. my mistake.

I've been contacted by uber for "concerning feedback" from riders. I can tell straight away where it's coming from.

It's not about privacy. They're all for riders and this culture needs to change.

 

[Immoralized]

More drivers need to be deactivated for not having proper recording equipment.
Business put customer first and always have been since the stone ages. Unless the worker can prove without a reasonable doubt that customer or rider is lying it always going to be customer is always right. Cover ur own a$$ or learn how to and you won't get these kind of problems arising. Otherwise get deactivated and find another gig.

I got zero sympathy for drivers that think they can BS their way out of serious complaints that they committed or not committed. Logic dictates of course the drivers going to lie and of course the rider going to lie. Uber has nothing to go on so providing more information results in guess what? Nothing! Only thing that may result in is the driver been a nut case and assaulting the rider.

The only thing that changes this he said she said BS is outfitting one car with audio/visual recording equipment and telling Uber that I can provide you with the day or week worth of footage and they already know the time and trip so you know what they do? They look at that 2 minute video footage on probably 2x or 3x speed and see nothing happened and the driver in the clear.

Knowing the trip details doesn't do anything apart from the rider getting assaulted. Driver going to lie facing deactivation 100% and if the rider lying the rider going to continue lying All of my BS complaints disappeared when i installed two cameras and one audio recording device in the car i drive in. funny that right?

Uber doing things 100% right to cover their own a$$. They don't want the blow back of some crazy driver taking a cricket bat to that rider. Not to even mention.... Every driver agreed to the same set of privacy policy or else you can't be a driver If you don't agree to that... Go to ur uber app and send them in support message that you have withdrawn ur consent and no longer agree to the terms and conditions and watch how fast your driver account gets deactivated

Too many drivers living in this Utopian fantasy land that nothing bad is going to happen to them and when it does... Pretend to be shocked and horrified. Just read through the deactivation threads for once in your life and see how many drivers deactivated. Tens of thousands.

 

[Homebrand Taxi]

Your choice is between someone in a galaxy far, far away who is paid to cut and paste into a template and someone you can eyeball and tell your version of events to (which needs to be true in order to be convincing) or doing nothing and remaining under the tyranny of a one-sided kangaroo court. Seems pretty clear what would be the better option.

 

[The Gift of Fish]

will the muppets at Port Melbourne have any more authority than the offshore help through the app to discuss complaints? I've received some bogus feedback and a written warning from Uber for something quite serious. Uber have stated they're not taking any further action on my account at this stage, but it's for something that I take much more seriously than being rude, late, or unsafe, so naturally I want to clear my name. They're shoving the privacy policy in my face and refusing to give me any details at the moment. Also refusing to call me or escalate the issue to Aussie hq. Would visiting or calling Port Melbourne hub be of any value whatsoever?
ty

mods please move to Melbourne forum. my mistake.

When they do this to me I reply that my privacy policy prevents me from releasing any details of the incident, but thanks anyway for "reaching out".