Great point. I think Uber prefers this lack of transparency and it's not made clear to customers until they see it firsthand that it is Uber that screws them over on a delivery or ride. So many times we get late delivery complaints, "other" complaints, etc, in which the root cause of the problem is not the driver.
I have one customer that I've delivered both UE and GH deliveries to. Tips on GH, no tip on UE. I don't personally use either app so I'm not sure, but I think the problem is the app. From what I understand, the tipping window is part of the "rate this delivery" at the end of the process and a lot if customers don't. At least until the next time the order and realize they have an open order. I can understand, I never rate deliveries, I just mark delivered. In fact it was two months into UE before I even realized you could rate a delivery. Pick-ups, OTOH, I rate every time, and I'm pretty easy with the thumbs down with crappy restaurants.
Does it help correct the restaurant's behavior?
I remember every single tipping and non tipping customer
I don't even check a lot of the time to see who tipped. I just look at the bottom line. It is not a personal vendetta kind of deal, it is just about how much I take home at the end of the day.
If he never tip, drive slowly waste the time for 5 more minutes. Remember that You are getting paid by time. Uber give you $12/hr for your time. You will be getting paid $1 for 5 mins. Consider it as a tip plus customer get punished on hungry empty stomach plus cold food.
Check your math. I don't think anybody is getting $12/hour, even in the best markets. In my market it is $6/hour, and my market is better than most.
I don't know about your region. According to Uber calculation fares details in my location, I saw it is 0.20/minutes.
Plus I notice that, Pay on waiting time is higher than pay on driving time. So I want to suggest you @uberboy1212 to pick up the food, don't start delivery yet, waste your time 5 mins inside your car. Make sure whenever you get into any restaurant, tap on "Food is not ready" and wait. Your are getting paid higher on waiting time.
I dont do it for any reasons, I just happen to remember. I dont treat customers any different whether they tip or not.
If you are getting $0.20/min then you have a phenomenal time rate. Most of us don't get that. I get $0.099/min in my market, and from what I have seen posted on this forum, it is even less than that in most markets. If I was getting $0.20/min, then I would be much more tolerant of wait times and traffic delays. As it is, though, if I'm not moving then I'm making $6/hour at best. I am not willing to work for $6/hour, so my tolerance for wait times and traffic delays is very low.
I have done 3 UE so far, no tips. They were all apartment complex, asked me to drop at the door. I made all of them come out, I text them I'm handicapped and couldn't come and would leave the food on the street. UE and UE customer suck suck suck big time.
I am not sure but I think it was below minimum wages. What I believed before is that Uber was making this time fares rate in payment is to protect themselves from getting sued on minimum payment wages by state law.
Who knows. It makes ME feel better.
It is so cute that you think you are being paid "actual time". Uber guesses how long a delivery time should take and then pays you that. I am not complaining, but I have tested it many times with a stop watch. They usually pay somewhere between the time you accept the delivery and the time you reach the restaurant, but I have actually had trips where they paid me from before I ever got a ping, and had trips that were paid shorter than actual pick up and delivery.
