[SpencerDawg]

Arrive at a request today to find two very young looking people moving directly to my car... I ask them, how old are you? 14 and 16. No Dawg... one of you has to be at least 18. They call their mother and want to put her on the phone with me... No Dawg. I show them the Cancel:Unacompanied Minor option on my screen and Deuces!!

As a good habit, I always double check my rides/fares to make sure they are as they should be.... when I notice it's gone from my history. So I call "support" (I just gagged a little calling it that, but I digress..) and explain the situation. They pass me around 3 or 4 times, including being disconnected... and finally the chick tells me that the ride disappears from my history because it was rerouted to another driver.

WTAF?! I told her to pull her head out of actual rectum and think as a sentient being... WHY would the just give the same ride to another driver. That just pisses me off because I then have to waste more time to get my 3.75 credited to my account, when it would just be cancelled like a NO SHOW. Why the hell would they just redispatch a ride that they "claim" is against their own TOS? I've yet to shuffle someone on purpose, but when they egregiously waste my time even more than normal........ they reap what they sow.

 

[RiderOnTheStorm]

Why the hell would they just redispatch a ride that they "claim" is against their own TOS?

Because (as I have said here about 1,000 times): Minors are a huge portion of Uber's business and they definitely want you to pick them up and transport them. They pretend otherwise, but outside of California (where they are introducing a legally required separate service for minors), they expect you to pick them up.

All the pretense otherwise is just to deflect any liability from Uber and onto the driver.

Unless you wait 5 minutes and cancel NO-SHOW (which you will have to argue, since the account holder did show up and try to get in your car), Uber will not give you a cancel fee.

I take children to and from school and after-school every weekday. It's how half of them get to school now, it seems, because the bus isn't good enough and Mommy can't drive them. Zillions of Ubers in the pickup/dropoff lines at the schools now.

Note that (except in Calirfornia) there are NO laws about picking up minors.
You can let your imagination run wild about the potential liability if you like.

 

[GGDaddy]

Unless you wait 5 minutes and cancel NO-SHOW (which you will have to argue, since the account holder did show up and try to get in your car), Uber will not give you a cancel fee.

In this scenario, a driver spent time and gas getting to a pickup. Yet a valid account holder (compliant with Uber's Terms of Service) did not appear.

For this reason, no-show is appropriate to use.

 

[New2This]

Arrive at a request today to find two very young looking people moving directly to my car... I ask them, how old are you? 14 and 16. No Dawg... one of you has to be at least 18. They call their mother and want to put her on the phone with me... No Dawg. I show them the Cancel:Unacompanied Minor option on my screen and Deuces!!

As a good habit, I always double check my rides/fares to make sure they are as they should be.... when I notice it's gone from my history. So I call "support" (I just gagged a little calling it that, but I digress..) and explain the situation. They pass me around 3 or 4 times, including being disconnected... and finally the chick tells me that the ride disappears from my history because it was rerouted to another driver.

WTAF?! I told her to pull her head out of actual rectum and think as a sentient being... WHY would the just give the same ride to another driver. That just pisses me off because I then have to waste more time to get my 3.75 credited to my account, when it would just be cancelled like a NO SHOW. Why the hell would they just redispatch a ride that they "claim" is against their own TOS? I've yet to shuffle someone on purpose, but when they egregiously waste my time even more than normal........ they reap what they sow.

Send Rohit this with a profanity-laced tirade including the phrase 'give me my ****ing money'

 

[Pax Collector]

Next time just use "Rider isn't here". Works like a charm.

 

[The Gift of Fish]

California (where they are introducing a legally required separate service for minors),

Never heard of such a service. Which law requires Uber to lay on a service for minors? When will Uber allegedly introduce this service?

 

[RiderOnTheStorm]

Never heard of such a service. Which law requires Uber to lay on a service for minors? When will Uber allegedly introduce this service?

The law in California is that Uber cannot transport unaccompanied minors with regular drivers. California requires such drivers to be fingerprinted and other stuff.

(Actually, the law is not about driving people around. It's the same law that's required for anyone being left alone with kids. It sounds very much like the law in another state I once lived in, where I had to get an extensive background check done by the state and fingerprints and everything in order to teach a class at a college - because there might have been some minors in the class. But that was way before Uber was invented. )

Uber introduced their kid service about one year ago (March 2017), in Sacramento, CA and Phoenix, AZ with the live-tracking for parents. The kid's account is linked to the parents, and parents have to approve each ride. It's called "Uber Family Profiles". I don't see anything there about the legally required fingerprint and other checks, though.

I might have been thinking of their competitor, HopSkipJump which launched in Los Angeles in November. They do have the background checks.

Parents and HopSkipDrive's live customer support track rides - which only can be requested by parents - in real-time, including monitoring maximum speed and whether the driver has used her phone at all during the ride. The service, which so far has spread from South Pasadena to the Hollywood Hills, employs more than 25 drivers servicing hundreds of account holders. Becher and her team are meeting with about 25 drivers a week in preparation for a full-scale Westside expansion, scheduled for March 20.

"The Westside uses Uber and Lyft for their kids more than anyone else in the city, and we want to be able to meet that need," she says.

HopSkipDrive is in the final weeks of its free pilot stage, after which single rides will max out at $20 for one-way transports within a five-mile radius (longer rides will be charged $1 for each additional mile). But parents can prepurchase a package of up to 50 rides, which lowers the per-ride cost.

Apparently there are some other companies: Shuddle, and Kango, competing in the space also.
And a month ago, HopSkipDrive expanded into the Denver market.

 

[dcdriverman]

Had the exact same thing basically happen tonight to me about no car seat

I almost always click rider no show but since this one was 2-3 min away from the full 5 and I was in a crowded rainy area, I couldn’t get the meter to run down. Does rider isn’t here ever work before 5 min?? Doesn’t on x right?

First time ever clicked no car seat cuz she had a 3 year old without anything. She didn’t cancel so I did.

Check 10 min later and there’s no record of the trip.

Call support and ream them when they try telling me to wait 24-48 hours cuz sometimes it takes a while for trips to show up in history. The Dude could even see it on his end but it wasn’t on mine!! Yet he wouldn’t just give me the 3.75. Said I had to wait. I demand to speak to a supervisor and the guy says sure can I put you on hold while I find someone? I say sure. Then I get the “rate your support experience” prompt. Zero stars. Call done. Wtf.

Call back. Actually speak to someone who sounded like they were in a Mexico support center maybe?? Either way seemed to be of far more intellect than a typical Rohit.

He gave me the fee as a miscellaneous payment since basically I’m pretty sure OP is right - whenever a rider is against TOS they just pass him around to whatever shmuck driver will take them anyway.

This is why we shuffle.

 

[RiderOnTheStorm]

This morning I had parents with a car seat. It took them a full 18 minutes to figure out how to strap it in and load their kid. Then the mother remembered she forgot some shit and had to run back into the house and get it. All in all, it took twice as long for the pax to board and get settled than it did to get from NE to DCA!
I handled their bags for them in the trunk, held doors open, etc.
It was all very friendly and nice! They also loved the music. Said it was a great ride, etc. etc.
No tip.

Meanwhile, some drunk woman who I drove from Rosslyn to Arlington in the middle of the night, tipped me twice. She spent the ride on the phone making sure her friend -- who she put in a Lyft, running off her other phone (!) -- was getting home okay. She was a super-nice person. When she got out of the car she told me she loved me (pretty sure she loves everybody) and handed me a $10. An hour later I noticed another $10 from her in the app. The ride itself was like $7.
(P.S. I love you too! )

 

[Jo3030]

Cancel no show, ALWAYS

 

[The Gift of Fish]

The law in California is that Uber cannot transport unaccompanied minors with regular drivers. California requires such drivers to be fingerprinted and other stuff.

(Actually, the law is not about driving people around. It's the same law that's required for anyone being left alone with kids. It sounds very much like the law in another state I once lived in, where I had to get an extensive background check done by the state and fingerprints and everything in order to teach a class at a college - because there might have been some minors in the class. But that was way before Uber was invented. )

Uber introduced their kid service about one year ago (March 2017), in Sacramento, CA and Phoenix, AZ with the live-tracking for parents. The kid's account is linked to the parents, and parents have to approve each ride. It's called "Uber Family Profiles". I don't see anything there about the legally required fingerprint and other checks, though.

I might have been thinking of their competitor, HopSkipJump which launched in Los Angeles in November. They do have the background checks.

Parents and HopSkipDrive's live customer support track rides - which only can be requested by parents - in real-time, including monitoring maximum speed and whether the driver has used her phone at all during the ride. The service, which so far has spread from South Pasadena to the Hollywood Hills, employs more than 25 drivers servicing hundreds of account holders. Becher and her team are meeting with about 25 drivers a week in preparation for a full-scale Westside expansion, scheduled for March 20.

"The Westside uses Uber and Lyft for their kids more than anyone else in the city, and we want to be able to meet that need," she says.

HopSkipDrive is in the final weeks of its free pilot stage, after which single rides will max out at $20 for one-way transports within a five-mile radius (longer rides will be charged $1 for each additional mile). But parents can prepurchase a package of up to 50 rides, which lowers the per-ride cost.

Apparently there are some other companies: Shuddle, and Kango, competing in the space also.
And a month ago, HopSkipDrive expanded into the Denver market.

Got it - you meant that transportation services for children in CA have additional legal requirements, not that there is a legally required service for minors. If Jerry Bown had a law passed to require me to give rides to children I'd probably hang up the keys.

 

[dcdriverman]

Cancel no show, ALWAYS

But they don't give you that if it's under 5 min right?

Ie in this situation I was in a pretty public spot where an event Just let out and I was in the way

Couldn't sit there for 5 min

I rarely do but it's truly amazing they try to steal and hide the trips we cancel for good causes

 

[Jo3030]

Drive away but not too far away
Then cancel.
It's a business
You did your part.

 

[dcdriverman]

Drive away but not too far away
Then cancel.
It's a business
You did your part.

Gotcha. I was in like 16th st so I guess I just worry about getting too far away that the meter stops running. Or in your experience can you get hundreds of feet away and still have it run? Thanks

 

[Jo3030]

You can be a few hundred feet away and still be in the area, yes.

 

[Zdriver19]

You can be a few hundred feet away and still be in the area, yes.

Fubar lately will cancel the timer with "drive closer to passenger" if you get a little too far.

 

[Jo3030]

If you are in DC, just go a street over or so.

 

[Upside]

Had one today “no car seat” told the Pax I couldn’t take her, pull around the corner to wait, get a call, don’t pickup, calls back I answered this time, but don’t saying anything and can here another woman who’s account it was talking. Saying she needed me to cancel so she could just order another Uber Driver that will take the other lady and kids without the car seat. I finally say hello she says she wants me to cancel, I tell her I have to wait another minute before I can cancel.
Yep I canlced at the 5 min mark. But why should “no car seat” and “unaccompanied minors” count as a drivers cancellation percentage?

 

[RiderOnTheStorm]

. But why should "no car seat" and "unaccompanied minors" count as a drivers cancellation percentage?

Because you are supposed to violate the law, and Uber will punish you if you do not.

Fubar lately will cancel the timer with "drive closer to passenger" if you get a little too far.

I have had that problem when the pax was behind a gated community and would not come out, nor let me in. In that case, you just have to eat the cancellation and you don't get a fee.

Part of the tax you pay for pax being ******bags.