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Unable to see my car in the Rider app

997 Views 9 Replies 5 Participants Last post by  Kevin4163
RESOLVED - Greenlight hub person messed up my partner's account while trying to troubleshoot and had to resubmit everything and through the process of that got the app to work and his car to show up.

My partner had signed up recently to be a driver Uber. Everything was ready to go in the account, but when he went to pick up his first ride, he found his car wasn't show up in the rider app. Had him log on to my phone and it still didn't show up on the map.

Talked to someone at an Uber Greenlight hub and they couldn't do anything. Account was in good standing. Got a new phone to make sure it wasn't that. Been trying to get a hold of support with no luck. We will keep pestering with emails until someone responds.

Has anyone had this problem and were they able to get it resolved? If so,how?

Portland, OR
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I wonder, maybe it has something to do with having a rider and driver account under the same email? I wonder if everyone experiencing this issue also has a rider account under the same email. Just a thought.
No... that shouldn't be an issue.

You probably are missing something, DC requires a permit or something. Chek I the DC forum.
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I thought the same, that I was probably missing something. Uber support confirmed several times that everything on my account is clear and I should be able to pickup in DC, VA, and MD... I have my TNC Registration too, for airport pickups. Heck I've got two trips completed for the brief moment it was working. This is certainly an issue on Ubers side, and absolutely frustrating.
Id still post in the DC forum... list every thing you have and did.

Support is often.... under/misinformed
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