[GentryH]

Today I took a food delivery order, drove about 4 miles to get to the restaurant, waited at the busy takeout counter for 5 minutes for the clerk, then asked for my pickup. She tells me the same customer had 2 separate orders (apparently they added more food on a second order), so, the restaurant decided to send both orders with the 1st driver to arrive, who was not me.

I gave the pickup a thumbs down, picked other, and selected Order was cancelled from the list. Boom, I was done. no pickup, no trip history, no payment for my time and trouble.

I'm thinking, if this happens to me again, the correct move would be to Thumbs Up the order, tell the app you are delivering the food. Then either go to the location and say delivered, or maybe just take a break and say it was delivered.

I think this second option at least pays me for the dispatch, and the customer got the food (from the courier that took both orders). I suspect the customer is paying for 2 deliveries, and that the 1st courier is getting paid for only one of those deliveries.

What is the correct procedure for this situation? What is the right thing to do?

Thanks,
Gentry

 

[WeDreams]

Ehhh man that's sketchy situation.

 

[aeiou_-]

Today I took a food delivery order, drove about 4 miles to get to the restaurant, waited at the busy takeout counter for 5 minutes for the clerk, then asked for my pickup. She tells me the same customer had 2 separate orders (apparently they added more food on a second order), so, the restaurant decided to send both orders with the 1st driver to arrive, who was not me.

I gave the pickup a thumbs down, picked other, and selected Order was cancelled from the list. Boom, I was done. no pickup, no trip history, no payment for my time and trouble.

I'm thinking, if this happens to me again, the correct move would be to Thumbs Up the order, tell the app you are delivering the food. Then either go to the location and say delivered, or maybe just take a break and say it was delivered.

I think this second option at least pays me for the dispatch, and the customer got the food (from the courier that took both orders). I suspect the customer is paying for 2 deliveries, and that the 1st courier is getting paid for only one of those deliveries.

What is the correct procedure for this situation? What is the right thing to do?

Thanks,
Gentry

That restaurant burned you and themselves. You should have spoken the manager and set them straight. I would have explained that if you cancel the order they aren't getting paid for the food they already sent, because it's linked to your order. That is highly irresponsible on their end. You could have just hit complete trip and enjoyed the free money, too, the other driver did your work. Don't get me wrong, I understand your apprehension, uber sucks. You could have also called support real quick. But definitely let them have it for messing with your money and time.

 

[Ted L.]

Call support to get the order cancelled. Restaurant won't get paid.

 

[Ezridax]

I would have called support right then and there. I'm not driving somewhere and not getting paid.

 

[ThanksUber]

Never cancel. If you cancel it counts against you and It's really not your problem. Start the trip like normal then call support then tell support that your at the restaurant and the restaurant gave the order away and ask Uber support what they would like to do. It is important that you tell support that your at the restaurant and waiting. Uber support will call the restaurant to verify then they will call you back and tell you to complete the order and select unable to deliver. Put comments in that Uber support cancelled order. This way you get paid for the trip plus you get a cancellation fee. Then if it is over 15 minutes complain about the long wait time and you will get a the wait time fee also. If you say that you delivered the order it's really not the honest way of doing it and really missing out on the extra money.

 

[Altima ATL]

Just start the trip - drive to the destination as if you delivered it - you will get paid for it - even though some other sucker did the hard work for you.

 

[ThanksUber]

Don't do that because if the other guy kept the order and didn't deliver it Uber Support will call you if the customer complains they didn't get it. Let this problem be between Uber and the customer not between you and Uber. Do it the right way.