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This was one of the issues which used to keep me up at night when I still owned the cab company.
A disabled person would call and inquire and I'd freak that it was a Secret shopper from a law firm representing a special interest group.
Lucky for me, the big company in town operated The Ride in contract with the state and had dozens of lift vans.
I'd stay polite and offer my "partners number".
Having to purchase a Liberty van would have put me out of business.
 
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