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Conveniently left out of Uber's ADA e-mail blast were the two questions the ADA allows you to ask about service animals:

1. Is the service animal required because of a disability?
2. What work or task has the animal been trained to perform?

Also not included was that ADA doesn't consider "emotional support" animals service animals. They must perform work or tasks to assist the person (seeing eye dog, signal dog, seizure response, etc.). Their function cannot be "just to be there" and be a service animal under ADA. You can legally refuse these animals, if you don't want them to ride. Just be sure you talk about it until 5 minutes has passed ;)
 

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While correct on all counts, there's only a limited amount of questioning you can do and they don't have to show you a bit of documentation so it's probably easier to simply keep a blanket in the trunk, and then check carefully afterwards for any damage (report for damage fee if necessary). If you deny service Uber will not have your back even if you are correct undr the law. It's far easier to cut you loose and say they did something.
 
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