Lyft does the same thing with cancellation money and no show money. They hope you won't bother, unless you actually email them about it.Can confirm this. After few emails with support they will pay you your 3.59 though. They hope you won't bother.
I agree just dont do the ****ing poop period.
I love rushing to a pool pickup to hope for the cancel feeAbsolutely confirmed. You have to email which sucks. Also App is now defaulting to Uberpool so many people just request without realizing it and have this dumbfounded look when you say you are picking someone else up. I love taking my time with pool when I get it so that people can realize it's not the best option period.