[fayatee]

Hey there everyone,
New to the forum, been a driver for 5 months with minimal issues.

Did anyone else the weekend before last receive a email or notification saying there was an incentive for every complete delivery made you get an extra $5?

Just curious as Uber stated in email it was running from the Friday - Sunday, yet they only paid me for the Friday and Saturday. When i questioned them about it they said the incentive only ran on those 2 days, despite what both the email and app stated.

I attached screenshots of the email and in app notification but they haven't responded in almost a week. The last thing they said is "they'll investigate"

I launched another equirey but that hasn't been responded to in 24 hours.

 

[Jack Malarkey]

Giving a finishing time as 12.00 am Sunday is ambiguous. Your experience may suggest that they meant until the beginning of Sunday (or, in other words, the end of Saturday).

It would be better if they avoided the expression 12.00 am and expressed the finishing time as 'the end of Saturday'. This is the approach legislative drafters take to avoid ambiguity.

By the way, what is 'UberEATS Marketplace' as referred to in the second attachment? How does this differ from UberEATS deliveries?

 

[fayatee]

I guess that's their argument.
However I do have a screenshot solidifying my claim. Taken at 12.22pm on the Sunday, it shows the incentive is still running from "Now" untill "Tomorrow, 12am"

 

[Jack Malarkey]

I guess that's their argument.
However I do have a screenshot solidifying my claim. Taken at 12.22pm on the Sunday, it shows the incentive is still running from "Now" untill "Tomorrow, 12am"

Stick to your guns then.

 

[fayatee]

Absolutely. I'm very patiently waiting for a response

 

[soontobeautomated]

I get faster responses for UberX requests using key words like:

Escalate
No Bot Response please
Team leader

I am sure they filter through responses. They are also well known for not paying incentives....usually with loopholes that they should have elaborated on at the start of the incentive. I know they do this with driver referals and min per hour rates (when offered). With few morals and questionable ethics, nothing comes as a surprise anymore sadly.

Keep trying - you present a good case.

 

[fayatee]

I get faster responses for UberX requests using key words like:

Escalate
No Bot Response please
Team leader

I am sure they filter through responses. They are also well known for not paying incentives....usually with loopholes that they should have elaborated on at the start of the incentive. I know they do this with driver referals and min per hour rates (when offered). With few morals and questionable ethics, nothing comes as a surprise anymore sadly.

Keep trying - you present a good case.

Thanks for your suggestions, I used those keywords. I launched 3 seperate discussions in hoping one will get responses faster. So far "They're looking into it" or 'Awaiting response from CommOps"

 

[soontobeautomated]

Thanks for your suggestions, I used those keywords. I launched 3 seperate discussions in hoping one will get responses faster. So far "They're looking into it" or 'Awaiting response from CommOps"

I hope you are successful. Sounds a bit more promising that they have acknowledged your concerns, rather than "resolving" them. As far as I am concerned, you should be the deciding if its resolved - so just be careful if the response is not to your liking and ensure you do not accidently accept "resolution". (They often change the options to respond).

 

[fayatee]

Currently still waiting on responses.
Hands down the most aggravating experience. New team member on each response, over 1 week and no response from 3 of the separate support cases.

Launched another one today in hopes of getting someone that can actually get something done. Hopeless support.

Considering going to the Concord office, if there's any chance of getting support through them

 

[soontobeautomated]

Everytime I go to Concord because issues like this that are not resolved through the app I get very agitated. Rarely can you rate the terrible service through the app. However when you leave Concord you will often get a survey for the service of the person that served you at Concord. I know its unfair, but they will ALWAYS get a zero from me because I should not have to go to Concord in the first place. The first time I did this I felt guilty, but then I thought about the standard response from FUber about our ratings (each one is very small, one does not make much difference, etc).

I also find it frustrating that Concord also agree that the app support is not good enough. I don't see any improvements.


Before I go to Concord, I would quickly respond to all of your open tickets with some of the keywords above again. Good luck.