[pingpongman]

It's very concerning to see, they are not helping the driver...It could happen to anyone of us
and also send them another email saying that the rider was aware of it and you need paying as the rider would not object

 

[pingpongman]

Disgusting..what do they mean by " in this case go back to charge the rider since you didn't begin the trip"?

 

[pingpongman]

Amazing they let the driver chase the customer for cash with what outcome god knows rather then just charge it to his account without any dispute from the customer, I m speechless myself

 

[pingpongman]

What would you like us to do instead

 

[pingpongman]

Meaning I should arrange my own way to get the fare from client, seriously! Lol

I m just as alienated as you are really, because I know it's just matter of time before I make the same mistake, as will every other driver, if they treat drivers like cattle then they gonna end up with a lit of cow pat, just like every single cab firm before them did,
just hang in there, I think some new beginnings and alternatives are abound soon

 

[pingpongman]

Email them again from the beginning , go on the trip history and do didn't begin or end trip correctly and then write in that u had network issues and u couldn't start the trip and u asked the passenger to rebook another car but the passenger didn't want to leave ur car, u didn't want to get into a confrontation with the customer so u carried on the trip hoping the network issue would be sorted but it didn't get sorted till u got to the drop address, then put in the pick up and drop address and the route u took. Do this again and hopefully someone else will read the email and not look back at the previous email, I really think u should do this and I think it will work because they do not check previous emails unless it's got the same ref .

Just to let you know, that they know if you had pressed the begin button and that there was a network issue at the time

 

[pingpongman]

My dad had problems recently after the new update and he forgot to press begin journey twice and both times I emailed uber and said that it was network issues and they paid him the correct amount ,both times they did say that they looked it up and can see it was network issues so that was bullshit as it was not a network issue but a human error . also a whole back when my dad forgot to start journey I emailed uber and the person wrote back " please can you confirm it was network issues " so from this I worked out that if we say network issues we get paid

I got an email from them Once saying that they were aware of the pda and the network issues

 

[pingpongman]

sorry but u are the stupid one it happened to me i said it would not let me start the trip i got full fare
several times including one time in heathrow i knew the exact adress so didnt bother looking on my phone got 41 next day

Who are you replying to

 

[pingpongman]

Yes I ll check as well from now on