[Dubs666]

I forgot to press begin trip until the very end. So it was £7 rather than £35 or so, emailed uber and aint having it. They wont charge customer for adjustments on "human" error. Absolutely appalled! View attachment 11639

Next time email uber and explain that u pressed begin trip and u had network issues and the trip did not begin until u got to the drop address , also explain that u asked the customer to leave ur vehicle and the customer did not want to leave or rebook, they will then pay u the correct amount

 

[Dubs666]

£28 discount for their client! They taking the piss, open a rider account and put in promocode ROLLLIKEBOSS, book urself and do a journey for £20 and Ul get paid for it to recover some of that discount u gave there client

 

[Dubs666]

Also if you don't have any cell service and can't start the trip then tell the rider and do not physically start the trip. Maybe try restarting mobile data (it won't cancel the trip)

If this doesn't work then personally I would tell the rider you cannot take them, as far as I'm aware if you don't have a trip then you are not covered by insurance. However I'm not fully aware of this

If u have accepted a job then ur are on a job and are covered . It will also show up somewhere on ubers system that u accepted this job, don't forget that some jobs that Get cancelled straight away by the rider still shows up on our dashboards

 

[Dubs666]

What u gonna do about this ? I swear if a ********* like that talked to me in that way it would make my blood boil and I would end up going to the office and doing something to someone there , honestly they taking u for a mug , do what I told u and use them promo codes and get ur money back that way

 

[Dubs666]

got off your arses and done the knowledge

Don't we have to sit our arse on a moped to do the knowledge !

 

[Dubs666]

Meaning I should arrange my own way to get the fare from client, seriously! Lol

Email them again from the beginning , go on the trip history and do didn't begin or end trip correctly and then write in that u had network issues and u couldn't start the trip and u asked the passenger to rebook another car but the passenger didn't want to leave ur car, u didn't want to get into a confrontation with the customer so u carried on the trip hoping the network issue would be sorted but it didn't get sorted till u got to the drop address, then put in the pick up and drop address and the route u took. Do this again and hopefully someone else will read the email and not look back at the previous email, I really think u should do this and I think it will work because they do not check previous emails unless it's got the same ref .

 

[Dubs666]

Just to let you know, that they know if you had pressed the begin button and that there was a network issue at the time

My dad had problems recently after the new update and he forgot to press begin journey twice and both times I emailed uber and said that it was network issues and they paid him the correct amount ,both times they did say that they looked it up and can see it was network issues so that was bullshit as it was not a network issue but a human error . also a whole back when my dad forgot to start journey I emailed uber and the person wrote back " please can you confirm it was network issues " so from this I worked out that if we say network issues we get paid

 

[Dubs666]

This how stupid the people at the office are or trying to save every little penny they can