[Uber-man]

I forgot to press begin trip until the very end. So it was £7 rather than £35 or so, emailed uber and aint having it. They wont charge customer for adjustments on "human" error. Absolutely appalled!

 

[Uber-man]

Thanks mate, got more support from you than uber . I never had this issue, so yeh....its a loss!

 

[Uber-man]

I gave exact postcodes of pickup and dropoff, emailed back and forth with all expression of frustrations. Yet they will not charge psngr correct amount. But driving back the same route without ending trip seems a fair action!

 

[Uber-man]

Sometimes, in my market, due to network problems, it is not possible to start the trip. Rather than sit there with the pax you begin the trip and have uber adjust after. Pays 100% of the time. Always include time and distance of the trip or you will get shorted

In your case its an established technical error, I gave all details of this trip. They wont adjust pay as it is a "human" error! Damn apps, as convinient as they are....its not driver friendly. But what really gets me is why would it be a bother to customers if re-adjust the charge justly?!? What kind of bullshit mannerism is that?

 

[Uber-man]

£28 discount for their client! They taking the piss, open a rider account and put in promocode ROLLLIKEBOSS, book urself and do a journey for £20 and Ul get paid for it to recover some of that discount u gave there client

Thanks mate I am just demoralised with the whole thing, I didnt realise uber was that cold when it came to proper "driver support"!

 

[Uber-man]

It's very concerning to see, they are not helping the driver...It could happen to anyone of us
and also send them another email saying that the rider was aware of it and you need paying as the rider would not object

 

[Uber-man]

What u gonna do about this ? I swear if a ********* like that talked to me it would make my blood boil and I would end up going to the office and doing something to someone there , honestly they taking u for a mug , do what I told u and use them promo codes and get ur money back that way

Mate I am speechless by their attitude, no regard what so ever.

 

[Uber-man]

Disgusting..what do they mean by " in this case go back to charge the rider since you didn't begin the trip"?

Meaning I should arrange my own way to get the fare from client, seriously! Lol

 

[Uber-man]

I m just as alienated as you are really, because I know it's just matter of time before I make the same mistake, as will every other driver, if they treat drivers like cattle then they gonna end up with a lit of cow pat, just like every single cab firm before them did,
just hang in there, I think some new beginnings and alternatives are abound soon

Thanks mate, and your spot on. Uber is defo not a saint, but has a very harsh and unjust stance on this.

 

[Uber-man]

sorry but u are the stupid one it happened to me i said it would not let me start the trip i got full fare
several times including one time in heathrow i knew the exact adress so didnt bother looking on my phone got 41 next day

If your comment is to me the OP, then I think your full of it.

 

[Uber-man]

Email them again from the beginning , go on the trip history and do didn't begin or end trip correctly and then write in that u had network issues and u couldn't start the trip and u asked the passenger to rebook another car but the passenger didn't want to leave ur car, u didn't want to get into a confrontation with the customer so u carried on the trip hoping the network issue would be sorted but it didn't get sorted till u got to the drop address, then put in the pick up and drop address and the route u took. Do this again and hopefully someone else will read the email and not look back at the previous email, I really think u should do this and I think it will work because they do not check previous emails unless it's got the same ref .

Hi dubs, I think I will let this one go. But if something like this happens again in future, I would know what to expect for being honest.