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Discussion Starter · #1 ·
I forgot to press begin trip until the very end. So it was £7 rather than £35 or so, emailed uber and aint having it. They wont charge customer for adjustments on "human" error. Absolutely appalled! :(
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That policy is for ages ago mate. If you forgot to do that than don't cancel the trip and move around bit more for whatever time you think is good. I know it's risky and you could get deactivated by uber if you are consistent but that's the only way to get your fare from them.
 

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Discussion Starter · #3 ·
Thanks mate, got more support from you than uber :). I never had this issue, so yeh....its a loss!
 

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That policy is for ages ago mate. If you forgot to do that than don't cancel the trip and move around bit more for whatever time you think is good. I know it's risky and you could get deactivated by uber if you are consistent but that's the only way to get your fare from them.
If you arrive and forgot you can drive back the same way and the route will be the same. But of course it's extra miles.
 

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I forgot to press begin trip until the very end. So it was £7 rather than £35 or so, emailed uber and aint having it. They wont charge customer for adjustments on "human" error. Absolutely appalled! :( View attachment 11639
Next time email uber and explain that u pressed begin trip and u had network issues and the trip did not begin until u got to the drop address , also explain that u asked the customer to leave ur vehicle and the customer did not want to leave or rebook, they will then pay u the correct amount
 

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£28 discount for their client! They taking the piss, open a rider account and put in promocode ROLLLIKEBOSS, book urself and do a journey for £20 and Ul get paid for it to recover some of that discount u gave there client
 

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Sometimes, in my market, due to network problems, it is not possible to start the trip. Rather than sit there with the pax you begin the trip and have uber adjust after. Pays 100% of the time. Always include time and distance of the trip or you will get shorted
 

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Shit at least one a day I don't start the trip, half the time no cell service, almost half the time APP screws up and on occasion I'm busy gabbing and forget to start the trip. They can see when you accepted the trip and where the pick up was. BTW UBER always paid properly.
 

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Discussion Starter · #9 ·
I gave exact postcodes of pickup and dropoff, emailed back and forth with all expression of frustrations. Yet they will not charge psngr correct amount. But driving back the same route without ending trip seems a fair action!
 

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Discussion Starter · #10 ·
Sometimes, in my market, due to network problems, it is not possible to start the trip. Rather than sit there with the pax you begin the trip and have uber adjust after. Pays 100% of the time. Always include time and distance of the trip or you will get shorted
In your case its an established technical error, I gave all details of this trip. They wont adjust pay as it is a "human" error! Damn apps, as convinient as they are....its not driver friendly. But what really gets me is why would it be a bother to customers if re-adjust the charge justly?!? What kind of bullshit mannerism is that?
 

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Discussion Starter · #11 ·
£28 discount for their client! They taking the piss, open a rider account and put in promocode ROLLLIKEBOSS, book urself and do a journey for £20 and Ul get paid for it to recover some of that discount u gave there client
Thanks mate I am just demoralised with the whole thing, I didnt realise uber was that cold when it came to proper "driver support"!
 

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I done it once but luckily was only a minimum fare trip.

I've now got into the habit of, as soon as the rider gets in I press start trip then confirm where they are going, as you can't see until you press start trip. Also you can't even enter a destination in the app until you start the trip (however you could before the update)

Also even if the passenger hasn't put the destination in and I know where to go, I will still put it in because I don't want the rider complaining to uber saying that they didn't go there etc. I also ask them to change the destination if there is more than one drop, I think this is the safest way.

Long story short, always make sure the destination is entered into uber. This way you can rest assure that you have started the trip.
 

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It's very concerning to see, they are not helping the driver...It could happen to anyone of us
and also send them another email saying that the rider was aware of it and you need paying as the rider would not object
 

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Also if you don't have any cell service and can't start the trip then tell the rider and do not physically start the trip. Maybe try restarting mobile data (it won't cancel the trip)

If this doesn't work then personally I would tell the rider you cannot take them, as far as I'm aware if you don't have a trip then you are not covered by insurance. However I'm not fully aware of this
 

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Also if you don't have any cell service and can't start the trip then tell the rider and do not physically start the trip. Maybe try restarting mobile data (it won't cancel the trip)

If this doesn't work then personally I would tell the rider you cannot take them, as far as I'm aware if you don't have a trip then you are not covered by insurance. However I'm not fully aware of this
If u have accepted a job then ur are on a job and are covered . It will also show up somewhere on ubers system that u accepted this job, don't forget that some jobs that Get cancelled straight away by the rider still shows up on our dashboards
 

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Discussion Starter · #18 ·
It's very concerning to see, they are not helping the driver...It could happen to anyone of us
and also send them another email saying that the rider was aware of it and you need paying as the rider would not object
 

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What u gonna do about this ? I swear if a ********* like that talked to me in that way it would make my blood boil and I would end up going to the office and doing something to someone there , honestly they taking u for a mug , do what I told u and use them promo codes and get ur money back that way
 
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