I forgot to press begin trip until the very end. So it was £7 rather than £35 or so, emailed uber and aint having it. They wont charge customer for adjustments on "human" error. Absolutely appalled!
If you arrive and forgot you can drive back the same way and the route will be the same. But of course it's extra miles.That policy is for ages ago mate. If you forgot to do that than don't cancel the trip and move around bit more for whatever time you think is good. I know it's risky and you could get deactivated by uber if you are consistent but that's the only way to get your fare from them.
Next time email uber and explain that u pressed begin trip and u had network issues and the trip did not begin until u got to the drop address , also explain that u asked the customer to leave ur vehicle and the customer did not want to leave or rebook, they will then pay u the correct amount
In your case its an established technical error, I gave all details of this trip. They wont adjust pay as it is a "human" error! Damn apps, as convinient as they are....its not driver friendly. But what really gets me is why would it be a bother to customers if re-adjust the charge justly?!? What kind of bullshit mannerism is that?Sometimes, in my market, due to network problems, it is not possible to start the trip. Rather than sit there with the pax you begin the trip and have uber adjust after. Pays 100% of the time. Always include time and distance of the trip or you will get shorted
Thanks mate I am just demoralised with the whole thing, I didnt realise uber was that cold when it came to proper "driver support"!£28 discount for their client! They taking the piss, open a rider account and put in promocode ROLLLIKEBOSS, book urself and do a journey for £20 and Ul get paid for it to recover some of that discount u gave there client
If u have accepted a job then ur are on a job and are covered . It will also show up somewhere on ubers system that u accepted this job, don't forget that some jobs that Get cancelled straight away by the rider still shows up on our dashboardsAlso if you don't have any cell service and can't start the trip then tell the rider and do not physically start the trip. Maybe try restarting mobile data (it won't cancel the trip)
If this doesn't work then personally I would tell the rider you cannot take them, as far as I'm aware if you don't have a trip then you are not covered by insurance. However I'm not fully aware of this
It's very concerning to see, they are not helping the driver...It could happen to anyone of us
and also send them another email saying that the rider was aware of it and you need paying as the rider would not object