Here in Tampa, the weather was not unsafe yesterday (Tuesday), but major areas were under mandatory evacuation orders with up to 60 mph winds and deluge style downpours and flooding from hurricane Ian forecast for the next couple days. The highways were clogged with people getting out of town in the rain.
Uber decides to take advantage of this marketing opportunity and offer free rides up to $30 to local evacuation shelters with a code on every news outlet. Nice. They then promptly went into the driver app and deleted all the boosts and quests. I don't mean they didn't offer extra. I mean they deleted all the ones that were already there, right in the middle of a boost hour and including quests so any rides yesterday wouldn't count toward them. Not a system glitch. They put a message in the app a few hours later that given the weather conditions all Tampa pay promotions would be suspended, while still encouraging us to drive if we felt safe to do so. And again, there was no prediction for unsafe driving weather for yesterday.
So either:
1. They were intentionally ripping us off by asking us to drive these riders in horrible traffic and in the rain for the insanely low base rates now in effect under Upfront Pricing, including not even being able to get the anemic quest bonus for volume rides for the week. Or,
2. They plastered their name all over the media for free ripping off riders by offering something they had no expectation of having enough drivers to fulfill.
Whichever it was, it was a crappy thing to do to everyone. I feel sorry for any drivers who were already out in that mess expecting to make boosts and ending up with a bunch of $4/$5 flat rate rides taking forever in rain and evacuation traffic, and for anybody who had to evacuate and counted on hitching an Uber after seeing that offer only to be left with a huge wait or no ride at all.
Every time I think they've played all their cards about how soul-less they are this year, they do something else. Taking advantage of drivers and riders alike in anticipation of a natural disaster. Now that's weak.
Uber decides to take advantage of this marketing opportunity and offer free rides up to $30 to local evacuation shelters with a code on every news outlet. Nice. They then promptly went into the driver app and deleted all the boosts and quests. I don't mean they didn't offer extra. I mean they deleted all the ones that were already there, right in the middle of a boost hour and including quests so any rides yesterday wouldn't count toward them. Not a system glitch. They put a message in the app a few hours later that given the weather conditions all Tampa pay promotions would be suspended, while still encouraging us to drive if we felt safe to do so. And again, there was no prediction for unsafe driving weather for yesterday.
So either:
1. They were intentionally ripping us off by asking us to drive these riders in horrible traffic and in the rain for the insanely low base rates now in effect under Upfront Pricing, including not even being able to get the anemic quest bonus for volume rides for the week. Or,
2. They plastered their name all over the media for free ripping off riders by offering something they had no expectation of having enough drivers to fulfill.
Whichever it was, it was a crappy thing to do to everyone. I feel sorry for any drivers who were already out in that mess expecting to make boosts and ending up with a bunch of $4/$5 flat rate rides taking forever in rain and evacuation traffic, and for anybody who had to evacuate and counted on hitching an Uber after seeing that offer only to be left with a huge wait or no ride at all.
Every time I think they've played all their cards about how soul-less they are this year, they do something else. Taking advantage of drivers and riders alike in anticipation of a natural disaster. Now that's weak.