Ugh... i shouldn't have used the word guarantee. They IMPLY it, just like just about everything else uber it's ambiguous. I never said it was in our terms of service. I don't know what is says regarding surge pay.In your agreement with them, can you show where they say that you're guaranteed the majority of the surge?
I just went back and looked and the trip receipts have been changed yet again. I know there are several screenshots posted on this site that include the language I'm referencing. I'm not going to look, I know it used to be there.
On longer surged trips, it used to say something like
Surge adjustment: $11.43 ( this includes the $4.00 surge plus $7.43 to ensure you receive a majority of the fare)
On some trips, in addition to the surge adjustment there would be a "share adjustment". With similar language in the description. (Trip was adjusted to ensure...)
My point is, I think it's a legit argument that Uber does not tell us which rides will be or are eligible for the added/adjusted surge. They get by with letting us know we are guaranteed at least $X.XX .
Last year, big event. $8-$12 surges. I picked up a long distance trip. $8.50 attached.
I was parked 2 miles or so away out of the surge area, I did this so I would know that the trip was actually surged if it came in with a surge.
I get the request, 45+ with the $8.50 surge attached. It was a 70 mile trip. When I completed it, all I got was the $8.50. The rider paid a flat rate. I'm not sure what happened, I'm guessing I had a surge attached prior or where i was parked had surged or it was uber manipulation, doesn't matter. I just know I got 8.50 a d no adjustment.
I've also had trips where I got adjustments well beyond what I was expecting. One I recall was a $6.00 surge. Trip was 6 or 7 miles. I got a surge adjustment and a fare adjustment. It wound up paying around $40.00 there was adjusted surge pay AND a share adjustment. I was only expecting $6.00.
They should have to tell us when a surged trip is eligible for adjustment. It should be the ToS.
We should always know exactly how we are going to be paid. Surged rides aren't random bonuses, the rates are changed and we have the right to know how much we're being paid at all times.
You don't go to work, clock in and get random hourly wages, random over time pay and random pay increases for random hours throughout the day. You know before you clock in, how you are being paid.
It's bs that uber doesn't always let us know. There should never be guessing, I do not see how it is legal to withhold this information, even when it is in our favor.
I found one easily. I was wrong it says significant not majority. As per usual, more ambiguity.In your agreement with them, can you show where they say that you're guaranteed the majority of the surge?
Regardless, we should never not know how we are being compensated. That is my argument.