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Uber not paying for correct time?

523 Views 5 Replies 4 Participants Last post by  shiftydrake
I had a ride tonight that Uber states was 16 minutes. I started the trip when they got in the car, and I didn't end it until they got out. The problem is that it took the guy about 15 minutes to get his drunk girlfriend out of my car. I have video showing they were in my car for about 31 minutes. I'm not angry at him because he apologized a lot, and more importantly, gave me everything in his wallet ($28). But I am pissed off at the idea that I'm not getting paid correctly for my time.

Does Uber just guess the times? Or do they stop any timers when you arrive, even if you haven't ended the trip? What the hell's going on here??

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The timer should not have stopped until you ended the trip. Never end until they are all out of the car. With the nice tip it sounds like it was worth it.
Yep, I didn't end it until they were out. So why would Uber have only paid me for the drive time? My only guess is that they pay based on estimated time, which means I'm going to have to go back and do a few adjustments for stops I've made. I mean, if they are really paying based on estimates, they're opening themselves to a pretty big class-action suit.
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