I had a ride tonight that Uber states was 16 minutes. I started the trip when they got in the car, and I didn't end it until they got out. The problem is that it took the guy about 15 minutes to get his drunk girlfriend out of my car. I have video showing they were in my car for about 31 minutes. I'm not angry at him because he apologized a lot, and more importantly, gave me everything in his wallet ($28). But I am pissed off at the idea that I'm not getting paid correctly for my time.
Does Uber just guess the times? Or do they stop any timers when you arrive, even if you haven't ended the trip? What the hell's going on here??