Wow this is crazy. I have never paid a penny in order to get back to NJ (except the cost of gas of course). Also, I don't think I ever took QMT on the way to either LGA or JFK. My preferred route is Manhattan Bridge + BQE. Riders can complain all they want - at 1.10 per mile they're getting an amazing deal, so whatever. But I don't think anyone ever complained. I usually say "I'll take a bridge and that will save you $8", and since 90% of my riders are super cheap, they usually enthusiastically agree