Uber Drivers Forum banner
1 - 20 of 45 Posts

·
Administrator
Joined
·
7,581 Posts
Discussion Starter · #1 ·
[HEADING=2]
Uber launching rider verification program to curb ride-share carjacking surge in Chicago and nationwide​
[/HEADING]
By ROBERT CHANNICK
CHICAGO TRIBUNE |
APR 09, 2021 AT 9:56 AM

Microphone Glasses Public address system Podium Vision care
Lenny Sanchez of the Independent Drivers Guild speaks during a candlelight vigil for slain ride-share driver Javier Ramos on March 26, 2021. (Chris Sweda / Chicago Tribune)

With carjacking incidents involving ride-share drivers on the rise in Chicago and other markets, Uber is rolling out a nationwide verification program for riders using payment methods such as prepaid debit cards, gift cards or Venmo.

Beginning Friday, riders who set up an account with an anonymous form of payment will need to upload a drivers license, state ID, or passport before booking a ride. Uber is the first ride-sharing company to require such passenger verification.

The process also applies to the Uber Eats food delivery service.

"We think this adds an additional layer of identity verification," said Sachin Kansal, vice president of product management at Uber. "For criminals who intend harm, this is going to be a huge deterrent for them as they would not want to go through that identity verification process."
Carjacking has surged during the pandemic, and ride-share drivers have not been immune.

In 2020, there were 1,415 carjackings in Chicago, a 135% year-over-year increase and the highest total since 2001, according to a Tribune review of police information. The pace is accelerating this year, with 370 carjackings in Chicago through mid-March.

There have been nearly 40 carjackings of Chicago ride-share drivers since October, according to an informal survey conducted by the Chicago branch of the Independent Drivers Guild, which has lobbied for increased verification of riders. Concerns increased after Uber driver Javier Ramos was shot and killed by a passenger during a March 23 carjacking in Chicago.

Kansal said Uber implemented the rider verification program in part based on feedback from drivers.

"We absolutely think having to verify an account will deter criminals from using the application the way they have been," said Lenny Sanchez, 42, a ride-share driver and union organizer.

While the percentage of riders using anonymous payment methods is not very large, Uber has identified a correlation between anonymous payments and criminals "intending harm towards drivers," Kansal said.

Several years ago, Uber implemented a social media verification, requiring users to enter their Facebook account information for certain kinds of anonymous payments, Kansal said. The new identification requirement will provide better verification and an "additional layer of safety" for drivers, he said.

Ride-share companies share information with each other regarding drivers flagged for criminal behavior, Kansal said. But privacy concerns prevent sharing information about problematic passengers, he said.

Billy Kewell, a former Chicago-based Secret Service agent who leads the law enforcement outreach team at Uber, said the ride-share services work directly with law enforcement to report and apprehend criminal passengers, including carjackers.

"In the first few months of 2021, when these carjackings have increased, we've been collaborating with the Chicago Police Department on a pretty consistent basis," Kewell said.

Ride-share drivers have faced a difficult road during the COVID-19 pandemic, with stay-at-home orders reducing demand and health concerns about the inherent lack of social distancing in their mobile workspace.

Sanchez, who has been an Uber and Lyft driver for six years, says he hasn't picked up a passenger since the pandemic hit in March 2020.

There were 75,000 ride-share drivers registered to work in Chicago as of last summer, according to Isaac Reichman, a spokesman for the city's Department of Business Affairs.

On Wednesday, Uber announced a $250 million incentive package to meet the rising demand for drivers in Chicago, temporarily boosting the hourly rate for drivers working at least 20 hours a week by nearly $5 to more than $33 per hour.

Uber is hoping the new passenger verification requirement will provide another incentive to get its drivers back on the road.

"Our goal here is driver safety and giving drivers peace of mind," Kansal said.

 

·
Premium Member
Joined
·
17,082 Posts
Uber is hoping the new passenger verification requirement will provide another incentive to get its drivers back on the road.
yeah, no. Drivers had/have no idea how pax 'pay' so this change won't change that at all.

And it seems to be only new accounts. Animals already left the barn.

Higher pay is an incentive.
 

·
Premium Member
Joined
·
17,082 Posts
a
need to do something about all those "cute" pax nicknames on their user account
amen. Pax name much match credit card. Oh, well or the other payment methods (I guess).

I guess a gift card would be a problem, so some kind of ID. Solves that issue.

Now if Lyft did this too. <sigh>
 
  • Like
Reactions: Lissetti

·
Rebel Honey Badger
Joined
·
18,387 Posts
a

amen. Pax name much match credit card. Oh, well or the other payment methods (I guess).

I guess a gift card would be a problem, so some kind of ID. Solves that issue.

Now if Lyft did this too. <sigh>
I think Lyft will have to. Otherwise all the jackers will just move over to their platform. Likewise the food delivery apps. No name? No food or ride.
 

·
Administrator
Joined
·
7,581 Posts
Discussion Starter · #6 ·
"Billy Kewell, a former Chicago-based Secret Service agent who leads the law enforcement outreach team at Uber, said the ride-share services work directly with law enforcement to report and apprehend criminal passengers, including carjackers.”

I would like to know when Uber decided to start cooperating with law enforcement. They've always been notoriously tight-lipped when it comes to handing over information on drivers and pax.
 

·
Premium Member
Joined
·
17,082 Posts
Secret Service agent who leads the law enforcement outreach team at Uber,
huh, another high paid VP at Uber with the drivers not seeing any impact of what that position does or if it ever benefits us.

Kinda like hiring a ex uber critic to assist with driver relations. Really, show me.

Layoffs hit the wrong end of Uber.
 

·
Premium Member
Joined
·
969 Posts
It’s useless at some point, most of those ppl getting carjacked in chiraq drive by the south side which is sort of trashy. That say it won’t change anything ppl got their phone stolen Uber on let’s have some Prius time.
 

·
Premium Member
Joined
·
4,130 Posts
"Billy Kewell, a former Chicago-based Secret Service agent who leads the law enforcement outreach team at Uber, said the ride-share services work directly with law enforcement to report and apprehend criminal passengers, including carjackers."
I wonder how many of those "criminal passengers including carjackers" still get a free ride for filing a false report on the driver, after they commit their crime/carjacking?! &#129300; &#129325; :rolleyes:
 
  • Like
Reactions: Josem3 and wallae

·
Premium Member
Joined
·
63,132 Posts
Well its a start. Now they need to do something about all those "cute" pax nicknames on their user accounts. Real name or you can't book a ride. Nothing like a little high profile shame to kick start Uber to make an attempt in the right direction.
They see how little the D.C. police chief values Uber Drivers Lives.

Dara should offer him a job . . .
 

·
Premium Member
Joined
·
237 Posts
[HEADING=2]

Uber launching rider verification program to curb ride-share carjacking surge in Chicago and nationwide​
[/HEADING]
By ROBERT CHANNICK
CHICAGO TRIBUNE |
APR 09, 2021 AT 9:56 AM

Lenny Sanchez of the Independent Drivers Guild speaks during a candlelight vigil for slain ride-share driver Javier Ramos on March 26, 2021. (Chris Sweda / Chicago Tribune)

With carjacking incidents involving ride-share drivers on the rise in Chicago and other markets, Uber is rolling out a nationwide verification program for riders using payment methods such as prepaid debit cards, gift cards or Venmo.

Beginning Friday, riders who set up an account with an anonymous form of payment will need to upload a drivers license, state ID, or passport before booking a ride. Uber is the first ride-sharing company to require such passenger verification.

The process also applies to the Uber Eats food delivery service.

"We think this adds an additional layer of identity verification," said Sachin Kansal, vice president of product management at Uber. "For criminals who intend harm, this is going to be a huge deterrent for them as they would not want to go through that identity verification process."
Carjacking has surged during the pandemic, and ride-share drivers have not been immune.

In 2020, there were 1,415 carjackings in Chicago, a 135% year-over-year increase and the highest total since 2001, according to a Tribune review of police information. The pace is accelerating this year, with 370 carjackings in Chicago through mid-March.

There have been nearly 40 carjackings of Chicago ride-share drivers since October, according to an informal survey conducted by the Chicago branch of the Independent Drivers Guild, which has lobbied for increased verification of riders. Concerns increased after Uber driver Javier Ramos was shot and killed by a passenger during a March 23 carjacking in Chicago.

Kansal said Uber implemented the rider verification program in part based on feedback from drivers.

"We absolutely think having to verify an account will deter criminals from using the application the way they have been," said Lenny Sanchez, 42, a ride-share driver and union organizer.

While the percentage of riders using anonymous payment methods is not very large, Uber has identified a correlation between anonymous payments and criminals "intending harm towards drivers," Kansal said.

Several years ago, Uber implemented a social media verification, requiring users to enter their Facebook account information for certain kinds of anonymous payments, Kansal said. The new identification requirement will provide better verification and an "additional layer of safety" for drivers, he said.

Ride-share companies share information with each other regarding drivers flagged for criminal behavior, Kansal said. But privacy concerns prevent sharing information about problematic passengers, he said.

Billy Kewell, a former Chicago-based Secret Service agent who leads the law enforcement outreach team at Uber, said the ride-share services work directly with law enforcement to report and apprehend criminal passengers, including carjackers.

"In the first few months of 2021, when these carjackings have increased, we've been collaborating with the Chicago Police Department on a pretty consistent basis," Kewell said.

Ride-share drivers have faced a difficult road during the COVID-19 pandemic, with stay-at-home orders reducing demand and health concerns about the inherent lack of social distancing in their mobile workspace.

Sanchez, who has been an Uber and Lyft driver for six years, says he hasn't picked up a passenger since the pandemic hit in March 2020.

There were 75,000 ride-share drivers registered to work in Chicago as of last summer, according to Isaac Reichman, a spokesman for the city's Department of Business Affairs.

On Wednesday, Uber announced a $250 million incentive package to meet the rising demand for drivers in Chicago, temporarily boosting the hourly rate for drivers working at least 20 hours a week by nearly $5 to more than $33 per hour.

Uber is hoping the new passenger verification requirement will provide another incentive to get its drivers back on the road.

"Our goal here is driver safety and giving drivers peace of mind," Kansal said.

I just t think it is a little strange that you need a picture ID to take an uber but not to vote for President
 

·
Premium Member
Joined
·
594 Posts
Well its a start. Now they need to do something about all those "cute" pax nicknames on their user accounts. Real name or you can't book a ride. Nothing like a little high profile shame to kick start Uber to make an attempt in the right direction.
I wish I could see pax names on Uber. On Lyft, I reject anyone with a stupid name. I've seen names like "The One, Omega, Cinnamon Buttercup, Butterfingers, SupremeSlayer, Tomato," and God knows what else. I always decline. If you can't have the decency to give me your name when you have mine, I don't want your ass in my car.
 

·
Rebel Honey Badger
Joined
·
18,387 Posts
I wish I could see pax names on Uber. On Lyft, I reject anyone with a stupid name. I've seen names like "The One, Omega, Cinnamon Buttercup, Butterfingers, SupremeSlayer, Tomato," and God knows what else. I always decline. If you can't have the decency to give me your name when you have mine, I don't want your ass in my car.
Oh you can't see pax names on Uber anymore? Last I remember the public was screaming, "Say my name!" over Sami's Law. So that's done and over with?
 

·
Administrator
Joined
·
7,581 Posts
Discussion Starter · #19 ·
With Uber, I can see the name only after I accept the trip, whereas with Lyft, I see it included with the ping.

At least I am pretty sure that's how it is.
That's how it is for me as well.
 
  • Like
Reactions: Lissetti
1 - 20 of 45 Posts
This is an older thread, you may not receive a response, and could be reviving an old thread. Please consider creating a new thread.
Top