Uber Drivers Forum banner
1 - 20 of 20 Posts

·
Registered
Joined
·
225 Posts
Discussion Starter · #1 ·
Uber is using its drivers' phones to keep riders honest and everyone safer

The features are meant to discourage things like speeding or abrupt braking and accelerating.

29 June 2016 - Recode

With great scale comes great responsibility, and Uber certainly has scale. The global ride-hail giant has more than a million active drivers in the world. To Uber that might look like a million dollar signs driving around, but for the cynical, that's more than one million potential car accidents in more than 350 cities around the world.

Fortunately for Uber, the company is connected to each of these drivers through a hand-held device that can not only track things like speed, braking and other movement but can also notify you when you're doing something wrong. The company has always had access to this type of information but is now, for the first time, using it at scale to inform drivers about how well they're driving and to verify any rider complaints.

Using the gyrometer, accelerometer and GPS in its drivers' phones, Uber is able to monitor movement, speed and location of cars. So Uber will be using that information to send drivers things like a weekly driving score card, speeding alerts and reminders to take breaks. These features each will be rolled out to 11 or more cities across the U.S. and some in India.

This means that, for drivers in certain parts of the world, Uber knows when you've been bad or good and will gently remind you to use your phone mount while driving if they detect that the phone is being moved around. And apparently it works.

The company began experimenting with using data they were able to retrieve from drivers' phones earlier this year in order to confirm or deny rider complaints about aggressive driving; it began to send monthly driving reports to drivers in limited markets shortly after. In that time, Uber saw a 10 percent reduction in harsh braking.

Though for now the company is just sending out notifications and reports to drivers, Uber has begun to test more physical solutions. For one, the company recently found that riders are more likely to behave well if their faces are reflected back at them, so the company has tested pointing rearview mirrors at passengers. Uber has also given out toys, like Bop Its, to drunk passengers to keep them distracted.

For drivers wary of being monitored to that degree, this might seem like the start of something more sinister. But so far the company has used this to benefit drivers by making sure they're not negatively affected by rider feedback that could not be verified by empirical data.

There's of course the possibility that the company could use this information down the line to automate driver ratings rather than solely depending on passengers, but the company has no immediate plans for that. Though that would certainly reduce the risk of biased or unfair ratings from riders.
 

·
Premium Member
Joined
·
2,298 Posts
For me it's almost always the passengers who are trying to get me to speed, run lights, and make illegal turns & stops. I've even had pax give negative feedback to the effect that I didn't speed enough or run lights. The rating system should be revamped to only allow low ratings with proper cause and a chance for rebuttal.

See:
https://uberpeople.net/threads/low-rating-for-not-speeding-through-lights.16633/
 

·
Registered
Joined
·
246 Posts
Uber is using its drivers' phones to keep riders honest and everyone safer

The features are meant to discourage things like speeding or abrupt braking and accelerating.

29 June 2016 - Recode

With great scale comes great responsibility, and Uber certainly has scale. The global ride-hail giant has more than a million active drivers in the world. To Uber that might look like a million dollar signs driving around, but for the cynical, that's more than one million potential car accidents in more than 350 cities around the world.

Fortunately for Uber, the company is connected to each of these drivers through a hand-held device that can not only track things like speed, braking and other movement but can also notify you when you're doing something wrong. The company has always had access to this type of information but is now, for the first time, using it at scale to inform drivers about how well they're driving and to verify any rider complaints.

Using the gyrometer, accelerometer and GPS in its drivers' phones, Uber is able to monitor movement, speed and location of cars. So Uber will be using that information to send drivers things like a weekly driving score card, speeding alerts and reminders to take breaks. These features each will be rolled out to 11 or more cities across the U.S. and some in India.

This means that, for drivers in certain parts of the world, Uber knows when you've been bad or good and will gently remind you to use your phone mount while driving if they detect that the phone is being moved around. And apparently it works.

The company began experimenting with using data they were able to retrieve from drivers' phones earlier this year in order to confirm or deny rider complaints about aggressive driving; it began to send monthly driving reports to drivers in limited markets shortly after. In that time, Uber saw a 10 percent reduction in harsh braking.

Though for now the company is just sending out notifications and reports to drivers, Uber has begun to test more physical solutions. For one, the company recently found that riders are more likely to behave well if their faces are reflected back at them, so the company has tested pointing rearview mirrors at passengers. Uber has also given out toys, like Bop Its, to drunk passengers to keep them distracted.

For drivers wary of being monitored to that degree, this might seem like the start of something more sinister. But so far the company has used this to benefit drivers by making sure they're not negatively affected by rider feedback that could not be verified by empirical data.

There's of course the possibility that the company could use this information down the line to automate driver ratings rather than solely depending on passengers, but the company has no immediate plans for that. Though that would certainly reduce the risk of biased or unfair ratings from riders.
I became an Uberpeople member today because of this invasion of my IPhone. I get "motion detected" messages all the time, even when I'm not accepting Uber requests. I have a non-traditional mount that I invented, it's awesome! Sure, the phone wiggles a bit. Now they're monitoring my speed & braking?
Get Out Of My Business Uber. Or, pay me a salary, sick days, advertising fees, vacation pay, bonuses, on & on & on....
 

·
Registered
Joined
·
246 Posts
I haven't received a "Motion Detected" message in 2 weeks! I always felt it was a brazen invasion of my privacy and it doesn't mean their not watching.
 

·
Registered
Joined
·
365 Posts
For me it's almost always the passengers who are trying to get me to speed, run lights, and make illegal turns & stops. I've even had pax give negative feedback to the effect that I didn't speed enough or run lights. The rating system should be revamped to only allow low ratings with proper cause and a chance for rebuttal.

See:
https://uberpeople.net/threads/low-rating-for-not-speeding-through-lights.16633/
It's horrible for people to do that - to act like, "hey, you're cool if you do something illegal for me" implying that, if you don't, your rating will suffer.
 

·
Registered
Joined
·
110 Posts
I have a Full HD, Camera mounted on the interior of my windchild that records video & audio of all activity inside my vehicle at all times, even clearly at night as it does during the day. This has drastically reduced the problems I have with clients down to practically zero since installin it 2 weeks ago, clients see it, keeps em inline, it's very effective, it works & it's the best proof agains a rider's false alligations of bad driving & accusations made against me of being disrespectfull to my riders.

Inside cam, fully effective!
 

·
Registered
Joined
·
1,616 Posts
I have a Full HD, Camera mounted on the interior of my windchild that records video & audio of all activity inside my vehicle at all times, even clearly at night as it does during the day. This has drastically reduced the problems I have with clients down to practically zero since installin it 2 weeks ago, clients see it, keeps em inline, it's very effective, it works & it's the best proof agains a rider's false alligations of bad driving & accusations made against me of being disrespectfull to my riders.

Inside cam, fully effective!
What model do you use? Do any riders complain you're recording without notice or recording without permission?
 

·
Premium Member
Joined
·
60,590 Posts
Uber is using its drivers' phones to keep riders honest and everyone safer

The features are meant to discourage things like speeding or abrupt braking and accelerating.

29 June 2016 - Recode

With great scale comes great responsibility, and Uber certainly has scale. The global ride-hail giant has more than a million active drivers in the world. To Uber that might look like a million dollar signs driving around, but for the cynical, that's more than one million potential car accidents in more than 350 cities around the world.

Fortunately for Uber, the company is connected to each of these drivers through a hand-held device that can not only track things like speed, braking and other movement but can also notify you when you're doing something wrong. The company has always had access to this type of information but is now, for the first time, using it at scale to inform drivers about how well they're driving and to verify any rider complaints.

Using the gyrometer, accelerometer and GPS in its drivers' phones, Uber is able to monitor movement, speed and location of cars. So Uber will be using that information to send drivers things like a weekly driving score card, speeding alerts and reminders to take breaks. These features each will be rolled out to 11 or more cities across the U.S. and some in India.

This means that, for drivers in certain parts of the world, Uber knows when you've been bad or good and will gently remind you to use your phone mount while driving if they detect that the phone is being moved around. And apparently it works.

The company began experimenting with using data they were able to retrieve from drivers' phones earlier this year in order to confirm or deny rider complaints about aggressive driving; it began to send monthly driving reports to drivers in limited markets shortly after. In that time, Uber saw a 10 percent reduction in harsh braking.

Though for now the company is just sending out notifications and reports to drivers, Uber has begun to test more physical solutions. For one, the company recently found that riders are more likely to behave well if their faces are reflected back at them, so the company has tested pointing rearview mirrors at passengers. Uber has also given out toys, like Bop Its, to drunk passengers to keep them distracted.

For drivers wary of being monitored to that degree, this might seem like the start of something more sinister. But so far the company has used this to benefit drivers by making sure they're not negatively affected by rider feedback that could not be verified by empirical data.

There's of course the possibility that the company could use this information down the line to automate driver ratings rather than solely depending on passengers, but the company has no immediate plans for that. Though that would certainly reduce the risk of biased or unfair ratings from riders.
Automated ratings are as useless as titts on a bull.

Data Bias much ?]
 

·
Registered
Joined
·
606 Posts
I have a Full HD, Camera mounted on the interior of my windchild that records video & audio of all activity inside my vehicle at all times, even clearly at night as it does during the day. This has drastically reduced the problems I have with clients down to practically zero since installin it 2 weeks ago, clients see it, keeps em inline, it's very effective, it works & it's the best proof agains a rider's false alligations of bad driving & accusations made against me of being disrespectfull to my riders.

Inside cam, fully effective!
Wow you've had riders claim this about you? Sorry you had to get a camera to deal with your passengers.
 

·
Premium Member
Joined
·
60,590 Posts
It's horrible for people to do that - to act like, "hey, you're cool if you do something illegal for me" implying that, if you don't, your rating will suffer.
Like Uber did to us when we were foot soldiers in all the little towns and cities where Uber violated the laws by doing business ?

Soon as WE won THEIR battles, THEY cut OUR rates !

Got your back " Partner".
 

·
Premium Member
Joined
·
60,590 Posts
Uber is using its drivers' phones to keep riders honest and everyone safer

The features are meant to discourage things like speeding or abrupt braking and accelerating.

29 June 2016 - Recode

With great scale comes great responsibility, and Uber certainly has scale. The global ride-hail giant has more than a million active drivers in the world. To Uber that might look like a million dollar signs driving around, but for the cynical, that's more than one million potential car accidents in more than 350 cities around the world.

Fortunately for Uber, the company is connected to each of these drivers through a hand-held device that can not only track things like speed, braking and other movement but can also notify you when you're doing something wrong. The company has always had access to this type of information but is now, for the first time, using it at scale to inform drivers about how well they're driving and to verify any rider complaints.

Using the gyrometer, accelerometer and GPS in its drivers' phones, Uber is able to monitor movement, speed and location of cars. So Uber will be using that information to send drivers things like a weekly driving score card, speeding alerts and reminders to take breaks. These features each will be rolled out to 11 or more cities across the U.S. and some in India.

This means that, for drivers in certain parts of the world, Uber knows when you've been bad or good and will gently remind you to use your phone mount while driving if they detect that the phone is being moved around. And apparently it works.

The company began experimenting with using data they were able to retrieve from drivers' phones earlier this year in order to confirm or deny rider complaints about aggressive driving; it began to send monthly driving reports to drivers in limited markets shortly after. In that time, Uber saw a 10 percent reduction in harsh braking.

Though for now the company is just sending out notifications and reports to drivers, Uber has begun to test more physical solutions. For one, the company recently found that riders are more likely to behave well if their faces are reflected back at them, so the company has tested pointing rearview mirrors at passengers. Uber has also given out toys, like Bop Its, to drunk passengers to keep them distracted.

For drivers wary of being monitored to that degree, this might seem like the start of something more sinister. But so far the company has used this to benefit drivers by making sure they're not negatively affected by rider feedback that could not be verified by empirical data.

There's of course the possibility that the company could use this information down the line to automate driver ratings rather than solely depending on passengers, but the company has no immediate plans for that. Though that would certainly reduce the risk of biased or unfair ratings from riders.
 

Attachments

·
Registered
Joined
·
3,678 Posts
I know you guys hate it-but I don't mount my phone yet I've never, ever gotten a warning about my phone moving and so yeah LOL fake scare tactics at best imho
holding your phone while driving means you look down at when you are using it. This is totally dangerous becasue you lose all peripheral vision when you do that. You need to have mounted on your dash in reach of your hand. I recomend a magnetic vent mount or any vent mount. they are cheap and easy

You're not fooling any cops by holding it low. In fact I think they will pop you for that before the guy who is reaching up to make a quick adjustment, because the cops do it all the time on there dash mounted laptops. my 2 cents, seat covers and vent mount are the way to go.
 
1 - 20 of 20 Posts
Top