[UberBeemer]

Cancelled a no show after driving 15 minutes, and waiting for the system to prompt that it was ok to cancel. Uber is claiming i am ineligible. They are lower than whale crap.

 

[Zuber7]

Cancelled a no show after driving 15 minutes, and waiting for the system to prompt that it was ok to cancel. Uber is claiming i am ineligible. They are lower than whale crap.

15 miniutes... Yikes

 

[karachi]

15 min?!! My goodness..there's your problem..

 

[IERide]

What is their claim of why you are ineligible?

 

[VioletViolet326]

I always screen shot my cancels

 

[UberBeemer]

I always screen shot my cancels

I did. They just quote that its automated and the system shows i wasn't eligible.

15 min?!! My goodness..there's your problem..

Not really. This should have been 8 to 11 bucks based on similar trips, just for the no show.

 

[SurgeWarrior]

Call Rohit...ask him how long a driver must wait for a cx fee....then ask for the arrival time, the cancel time...dont tell him what you are up to. After he gives you the times, have him calculate them...3:38pm - 3:33pm = 5 minutes. Then ask him for the fee. DO NOT HANGUP WITHOUT THAT FEE!!

 

[UberBeemer]

15 miniutes... Yikes

Keep in mind, 5 minutes at 50 mph, so these premium pickups are easy money, and often lead to $10 to $20 rides, on top of that. This isn't the city, where it can take 15 minutes to go a mile or so.

Call Rohit...ask him how long a driver must wait for a cx fee....then ask for the arrival time, the cancel time...dont tell him what you are up to. After he gives you the times, have him calculate them...3:38pm - 3:33pm = 5 minutes. Then ask him for the fee. DO NOT HANGUP WITHOUT THAT FEE!!

Rohit?

 

[IERide]

Rohit?

Uber support.. His name is Rohit.. Samir works the night-shift.

 

[cubs121221]

I always screenshot now. They didn't give me a cancel fee after the 5 minute timer was up. I even used the tool that automatically pops up after the timer expires. They claimed i didn't wait a full 5 mins. Told them that's impossible, as I used the option that automatically comes up. They still wouldnt give it to me, and i just gave up

 

[BigHurt35]

Sounds like you left the pickup location too soon. The gps is very finnicky, usually it well tell you ‘drive closer to rider’ but there can be a delay there. My guess is you were right inbetween that line.

 

[SurgeWarrior]

I always screenshot now. They didn't give me a cancel fee after the 5 minute timer was up. I even used the tool that automatically pops up after the timer expires. They claimed i didn't wait a full 5 mins. Told them that's impossible, as I used the option that automatically comes up. They still wouldnt give it to me, and i just gave up

I think I see the problem...when you cancelled, you were 1 minute away from the rider...next time, drive your car up the person's lawn and into the house until you are parked on top of the green dot!

 

[UberBeemer]

Probably why they refused it. But i was in the driveway outside the Centegra facility, 15 feet or so ftom the door. The gps map is misleading. I had to go around the little loop once to let someone else through, but was there, where i was supposed to be. I think i might try switching from uber to maps or wayze again. Ubers nav sucks when you get close up to destinations out here.