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I heard last year many people got bad ratings due to long delivery times and melted ice creams.

Plus it's the middle of winter!
 

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Middle of winter means less chance of melted ice cream :)
I'd like to know how drivers were selected for this, and if any equipment was supplied/etc...
 

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Don't forget there is condition.. Delivered within 10min?? Lol I wonder how will that work? Usually companies who deliver frozen/chill items have special fridge storage truck/van. unless if the costumer accepts the condition that hopefully wont melt in the car or having full blast a/c in the car.
 

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I managed to order an Uber Icecream to my work office.

The driver had another a friend handing out the icecream from a cooler bag. The bag did a great job at keeping it cold, the icecream was damn near frozen.
 
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