[MightyMoii]

Last night around 1 am, I picked up two guys from downtown picked up “Kevin” ( not real name) and another male at a bar/restauran in Down town LA. They were VERY DRUNK, Kevin, sat on the right side of the back seat, his friend on the other. They passed out, could barely keep their eyes open. The original destination was somewhere in Glendale. When we arrived they woke up and said it was the wrong address, I showed them what they put in they said they were very drunk and could not even type the correct address. So I changed it on my end, now we were headed to Westwood, California. Again, they passed out. when we arrived at the Westwood address, Kevin stumbled out of the car almost falling over a few times. I carefully checked the back seat after ending the ride and driving a few blocks, as I usually do. And there was the stain. I smelled it to be sure it wasn’t just water or something, and I was greeted with a foul stench. I asked for a cleaning fee because I had to clean the seat myself that night, and then properly in the morning, also I would lose out on about $100 in fairs.

In the morning I was greeted with this message; “first notice” you account has been flagged. I don’t know what to do, I am a college student and have driven for Uber for just over a year now. About 2600 trips and never had a problem. I guess the passenger is saying he didn’t pee in my car. What can I do?

 

[jenijazz]

Don't stress too much. Those fools are trying to get out of paying; with 2600 rides you have a lot more credibility than they do.

 

[MightyMoii]

So, do I just leave it alone? I’m honestly afraid of getting deactivated. I support my fiancé and I on this job.

They are asking for more pictures, but I only took the two they ask for before I cleaned the seat with water and detergent.

#feelingdefeated

 

[MoreTips]

Two lessons here. Always make the rider change the address in their app, just tell them you can't and second get a dash cam or at least offer Uber a copy of the ride (they will decline).
Unfortunately as @jenijazz stated these big league paxholes are trying to scam their way out of the payment.

 

[Wildgoose]

Report that trip to Uber via app, you need to explain Uber Customer was very drunk and typed the wrong address. Explain how they insisted you to change the new address at the first stop.
You got this flag because new address input was made by driver at the destination.

 

[MightyMoii]

Report that trip to Uber via app, you need to explain Uber Customer was very drunk and typed the wrong address. Explain how they insisted you to change the new address at the first stop.
You got this flag because new address input was made by driver at the destination.

The picture didn't load, but it's saying that I am suspect of Cleaning Fee Fraud. I don't know why, maybe because they disputed it?

 

[Bubsie]

That combined with the request for cleaning fee prob tripped the Uber brain.

 

[Lissetti]

Hi! Welcome to the forum. First of all......Fight! If you insist upon your innocence Uber will only reinstate you. If you stay quiet they will lean on the side of the pax. Explain everything in detail.

Make all your communication in writing. Messages. Do not call. No matter how many cut n paste irrelevant responses you get. You want all your communication in writing so stay with the in app messages. Screen shot those messages right away and all responses. Remember for these Uber Support employees, English is not their first language. This is not the time for you to me misunderstood or misquoted. Text only. No phone call. If you still are not getting the matter handled appropriately, ask to speak to a supervisor.


Good luck and keep fighting.....

Oh and if Lyft is in your area.....download it now and get signed up with them so you don't lose money while this is resolving. This will not be the last time a pax claims a falsehood in order to score a free ride from Uber's ride credit system.

 

[Wildgoose]

The picture didn't load, but it's saying that I am suspect of Cleaning Fee Fraud. I don't know why, maybe because they disputed it?

Seems like rider denied when he was asked by Uber.
You could go to Greenlight Hub and show them your car back seat, get confirmed by them. If the stain were pee, you could not be driving until the seat got dried. After you got they confirmation, Claim your lost income too.

 

[MightyMoii]

Thank you for your advice, It is much appreciated. Fortunately I am also a driver on Lyft, time to update documents over there I guess.

I have resent them the pictures I have and explained to them that they were drunk out of there minds. We’ll see what happens next.

From your experience, what are my chances of getting deactivated over this absurdity?

I’ve read a few posts and it seems that if a passenger threatens to take legal action, Uber will side with them and dump the driver.

 

[Wildgoose]

Thank you for your advice, It is much appreciated. Fortunately I am also a driver on Lyft, time to update documents over there I guess.

I have resent them the pictures I have and explained to them that they were drunk out of there minds. We'll see what happens next.

From your experience, what are my chances of getting deactivated over this absurdity?

I've read a few posts and it seems that if a passenger threatens to take legal action, Uber will side with them and dump the driver.

As long as you professionally cooperate along with their investigation, there will be no deactivation for you.
You will just receive the warning about cleaning claim or they will no longer accept your future claims on cleaning fees.

 

[Lissetti]

Thank you for your advice, It is much appreciated. Fortunately I am also a driver on Lyft, time to update documents over there I guess.

I have resent them the pictures I have and explained to them that they were drunk out of there minds. We'll see what happens next.

From your experience, what are my chances of getting deactivated over this absurdity?

I've read a few posts and it seems that if a passenger threatens to take legal action, Uber will side with them and dump the driver.

As long as you keep your conversation with Uber in writing, you will not get dumped. You will be out for 48 hours though. Also I would not leave that stain for evidence. You need to get that out NOW! If you don't you will never get the smell out and on a hot day it will creep back. Go to Petco and get an Enzyme destroyer for now. Then make sure you order a professional one to keep in your car for future use.

I like Angry Orange.

https://www.amazon.com/dp/B00OI20SXA/?tag=ubne0c-20

I buy it in concentrate and keep a little spray bottle of it diluted in my driver's door pocket. A few quick sprays of this stuff also kills other pax smells like BO, marijuana, cigarettes......you don't want your next pax to get in the car and think that scent is from you.

 

[MightyMoii]

As long as you professionally cooperate along with their investigation, there will be no deactivation for you.
You will just receive the warning about cleaning claim or they will no longer accept your future claims on cleaning fees.

Well that blows, how are we supposed to feel supported as drivers. This system is broken.

 

[Wildgoose]

Well that blows, how are we supposed to feel supported as drivers. This system is broken.

Some drivers had tried many times to make money on claiming fees unprofessionally.
How many times have you claimed cleaning fees before? That will count in their investigations.

 

[MightyMoii]

In 2600 rides this is my 4th one. Actually, 3rd with Uber, first was with Lyft.

One was vomit, second was urine and alcohol, this one was just urine. The second one was on Friday though. That might also have triggered the fraud thing. But, they were both legit.

Some drivers had tried many times to make money on claiming fees unprofessionally.
How many times have you claimed cleaning fees before? That will count in their investigations.

In 2600 rides this is my 4th one. Actually, 3rd with Uber, first was with Lyft.

One was vomit, second was urine and alcohol, this one was just urine. The second one was on Friday though. That might also have triggered the fraud thing. But, they were both legit.

 

[Lissetti]

In 2600 rides this is my 4th one. Actually, 3rd with Uber, first was with Lyft.

One was vomit, second was urine and alcohol, this one was just urine. The second one was on Friday though. That might also have triggered the fraud thing. But, they were both legit.


In 2600 rides this is my 4th one. Actually, 3rd with Uber, first was with Lyft.

One was vomit, second was urine and alcohol, this one was just urine. The second one was on Friday though. That might also have triggered the fraud thing. But, they were both legit.

Ok as one college student to another.....stop driving bar close. Shut off that app at midnight and go home. What are you really missing out there with a flat rate surge everywhere now. Start earlier in the morning, grab those early AM airport runs, and shut down by midnight at the latest. I have been doing that for around 8 months now and I make just as much if not more by 11:00 pm than I did when I worked my former shift on weekend nights which was 3:00 pm to 3:00 am.

I found that after midnight tended to be the trouble hours for most drivers but especially me being a small female driver.

 

[jenijazz]

Well that blows, how are we supposed to feel supported as drivers. This system is broken.

You are an angry red number on the spreadsheet. And easily replaced. What you feel is not relevant to the bottom line.

 

[Uber1111uber]

What I did whenthat happened to me is i took a q-tip and swabbed the seat and put that in the picture to show the color and also having DNA evidence just in case... ur lucky tho the q-tip I had was brown not yellow

 

[MightyMoii]

You are an angry red number on the spreadsheet. And easily replaced. What you feel is not relevant to the bottom line.

Very true, tough pill to swallow, but it is the truth at the end of the day.

 

[RynoHawk]

I would report and document anytime things don’t go normal with a ride. Explain in detail the wrong destination, how intoxicated the riders appeared, and the stain left behind immediately after the ride ends. If Uber hears all of this from you first then your odds are better.

I’ve lived in LA a long time ago. DTLA>Glendale>Westwood is a heck of a journey! One would think that it’s a good thing your drunk riders were passed out instead of awake and obnoxious, but a long trip like that is probably asking for a bladder malfunction. I’m guessing riders entered their street and the same street and address was also in Glendale but they were too drunk to notice?