[UberXploited]

Last week I asked Uber why there is no way to contact Uber by phone. This week I received an answer.

"We are sorry for the delayed response. Unfortunately we don't currently provide phone support for these issues right now. This ensures quality and resolution having your concerns recorded in writing. Can you please let me know how I can help?"

So there you have it people. Uber has no phone number because it "ensures quality and resolution". That makes it worth waiting 25 hours for a pre-written email response. Next time I need an urgent response I'll feel much better.

 

[Jufkii]

If the current email system ensures quality and resolution i would hate to think what communicating by phone would be like. Might help a bit if you were fluent in Indian perhaps.

 

[Peanut hello]

Uber is smart, Who is in his right mind produce a phone number and be able to answer 5 million calls an hour.

 

[Tr4vis Ka1anick]

Well Batman has the Bat Phone. I have the Kalnk Phone.

Those you are in my elite inner circle can always flash the K signal over SF as a last resort as well.

Notice, it is a SURGE bolt. I thought of it myself, pretty creative.

And for the ladies:

 

[nicolephlsfo]

If you can imagine someone enthusiastically speaking in robotic email-prose, that's exactly what it's like to call uber support in San Francisco. Yeah...