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Uber fares are 'default fares' to be used if a fare is not negotiated...

3949 Views 79 Replies 17 Participants Last post by Michael - Cleveland, Feb 10, 2016

Michael - Cleveland

Discussion Starter · Sep 27, 2015 (Edited)

Both the partner agreement and the user agreement specifically say the fares are 'default fares' to be used if a fare is not negotiated between the driver and the rider.

...you and the Company shall always have the right to negotiate a Service Fee different from the pre-arranged fee.
The purpose of the pre-arranged Service Fee is only to act as the default fee in the event neither party negotiates a different amount.

So, go ahead -
Tell your next rider that you charge a $5 pick-up fee in addition to whatever Uber charges.
Get them to send 'I AGREE TO A $5 Fee' to you by txt ...
and then request a fare adjustment from Uber at the end of the trip.

Document the email exchange you have with the CSR that refuses to increase the fare...
and then send it all to Lis-Riordin if Uber either refuses to charge the fee and pay it to you - or deactivates you.

THAT's the lawsuit I want to see.

@chi1cabby and

@Another Uber Driver ... what do you think?

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SCdave

· #9 · Sep 30, 2015 (Edited)

Emailing Uber Support to ask them how a driver can charge more than the "default rate" would also be interesting to see what the response would be.

An "example" like, " I had a PAX who had been cancelled on by a few drivers before I was requested. He wanted to go 80 miles at 2am which meant I would have driven 160 miles round trip. He was cancelled on three times before I got there since the fare for driving 160 miles was not enough. I wanted to take him because it was late and he had been cancelled on so many times, but I just couldn't drive that many miles for such a low fare. He wanted to pay me more to take him but he had no cash for a tip and I obviously couldn't take his credit card."

You could end it any way you are comfortable. " Is there any way the passenger could have paid me more to take him?". Or whatever makes sense?

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SCdave

· #14 · Sep 30, 2015

Michael - Cleveland said:
That's all good... but it's dealing with a hypothetical (not an actual request to change the fare based on an agreement negotiated with the driver) and the answer would only be the 'opinion' of the CSR - who would likely refer you to the partner agreement.
Still, it would be a good exercise. Nice suggestion!

Yes, you are right. But it would be interesting and again, something in writing from an Uber Representative. I don't believe a CSR would respond with an opinion but most likely a script copy and paste.

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SCdave

· #15 · Sep 30, 2015

Michael - Cleveland said:
It's something we should consider, I think, maybe.
If someone with more time and energy than me could organize an 'event' -
pick just one day, and get just a few drivers in every US market to ask a pax to participate...
even offering them $5 cash to to agree to a $5 upcharge in a fare...
THAT would be a statement to Uber and raise a few eyebrows, don't ya think?
(I think it would be far more effective - and relevant, legally - than trying to organize a work stoppage/strike)

Or.... when the next PAX says, "Hey, I want to tip you $5 but don't have cash". Maybe we can respond, " While it is not required, I really appreciate it". Then suggest PAX text you " I authorize Uber adding $5 to my Trip Fare".

???

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SCdave

· #18 · Sep 30, 2015

Michael - Cleveland said:
Maybe easier:

>>> No problem! Just send me a txt before we end the trip saying "please add this tip to my fare: $_____ <<<
This gets interesting... because if you do it as a 'tip',
by law, Uber must pass on the entire amount to the driver,
and is not allowed to charge/deduct a commission or fee %.

Hmmmmm..... Could just say that PAX made you do it and said to send his/her text to Uber?

Both scenarios of Tip being added and/or Fare Amount being increased "as per PAX written request" are interesting.

Maybe we can just skip all of this and ask the Uber Intern reading this to pass it on to management for a response.

Naw...we need a written response from Uber CSR.

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SCdave

· #29 · Sep 30, 2015

Uber can and does increase fares in certain situations right
thehappytypist

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SCdave

· #31 · Oct 1, 2015

thehappytypist said:
Only if the fare should have been higher. There's surge, of course. Oh extra stops on a flat rate, suv/xl upcharges. Cleaning/damage fees don't count because they don't take a cut of those. There are a lot of reasons to increase a fare but it's always done using the established rates.

It's 2am. A PAX has been cancelled on 3 times in a row because the Driver won't drive 40 miles into the country side (under serviced or basically no service area). 4th Uber Driver shows up and PAX says, "Man, I just got cancelled on 3 times. I know the rates are low and the 40 miles to take me home is actually an 80 mile trip for you, the Driver. I want to pay more, h*ll, it's cheap for me at twice the fare, but I don't have any cash on me".

thehappytypist , how does the Uber Driver handle this in a professional manner that will make the Uber Customer happy?

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SCdave

· #37 · Oct 1, 2015

thehappytypist said:
Only if the fare should have been higher. There's surge, of course. Oh extra stops on a flat rate, suv/xl upcharges. Cleaning/damage fees don't count because they don't take a cut of those. There are a lot of reasons to increase a fare but it's always done using the established rates.

Who decides "if the fare should have been higher"? The App Technology / Credit Card Processing Company or the Transportation Provider?

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SCdave

· #50 · Oct 1, 2015

thehappytypist said:
The rider would have to give you cash or you use your own swipe thing because we won't add anything to the fare even at the rider's request. This entire situation hinges on whether you trust the rider not to write a complaint about it afterward, I'm sure it happens frequently. If they willingly give you cash at the time but afterwards they write to support, we're going to be bugging you about it.

Why?

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