Uber fares are 'default fares' to be used if a fare is not negotiated...

Long story short, everything people suggest in this thread will get you kicked off. (Street hail/soliciting trips outside Uber, cash exchange). But I wonder if by Service Fee, they mean Uber's commission. I'm bad at reading legal stuff so I may be wrong.

Michael - Cleveland said:

Please take a step back and notice than nowhere has anyone suggested a street hail, cash transaction or off app transaction... the question is, if Uber will affect a request from a driver who has rider authorization who submits a fare adjustment based on that authorization.

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Basically most ways to negotiate your rate could get you deactivated if the rider complained. If you write in asking us to add tip, or even if a rider writes in to add a tip, we aren't allowed to do it. Accepting additional payment on top of the fare will get you in trouble. If someone decides to not do the trip through the app and have the rider pay the agreed upon fare to the driver, that is immediate and permanent deactivation. It's nuts that they would even have that in the agreement if there's no way to do it without getting into trouble. It's lip-service and misleading.

Michael - Cleveland said:

Again just to be clear, no one in this thread has ever suggested anything about doing a ride off app, or on a cash basis. We're talking about putting a negotiated fair or tip through the app, through uber.

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Yes, I realize that.

SCdave said:

Uber can and does increase fares in certain situations right
thehappytypist

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Only if the fare should have been higher. There's surge, of course. Oh extra stops on a flat rate, suv/xl upcharges. Cleaning/damage fees don't count because they don't take a cut of those. There are a lot of reasons to increase a fare but it's always done using the established rates.

SCdave said:

It's 2am. A PAX has been cancelled on 3 times in a row because the Driver won't drive 40 miles into the country side (under serviced or basically no service area). 4th Uber Driver shows up and PAX says, "Man, I just got cancelled on 3 times. I know the rates are low and the 40 miles to take me home is actually an 80 mile trip for you, the Driver. I want to pay more, h*ll, it's cheap for me at twice the fare, but I don't have any cash on me".

thehappytypist , how does the Uber Driver handle this in a professional manner that will make the Uber Customer happy?

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The rider would have to give you cash or you use your own swipe thing because we won't add anything to the fare even at the rider's request. This entire situation hinges on whether you trust the rider not to write a complaint about it afterward, I'm sure it happens frequently. If they willingly give you cash at the time but afterwards they write to support, we're going to be bugging you about it.

SCdave said:

Who decides "if the fare should have been higher"? The App Technology / Credit Card Processing Company or the Transportation Provider?

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It's entirely up to support, based on whatever the policy is that second.

merkurfan said:

So they can email and complain they paid more in cash with no proof of the transaction and you'd listen to them? wait.. what?

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No, we always get in touch with the driver first to ask about it. Either by phone or email.

Fuzzyelvis said:

And we know to deny a rider ever gave us cash if uber contacts us. Everyone got that?

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Yeah, we're well aware that not all drivers are being truthful about it but we have no way of proving otherwise. We just document it on both sides (riders are not above lying about cash exchanges...or anything else), rider gets up to the amount of their fare refunded, driver's fare is left alone, and case closed.

SCdave said:

Why?

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In short, because Uber is ALL about the rider. One of the major selling points is not needing to pull out a card or cash and they don't want to jeopardize that. So they decide to have their cake and eat it too - include it in the partner agreement so it looks like an independent contractor relationship (which we all know it's not) but then deactivate those who do negotiate and exchange money outside the app.

The longer I work here, the more ridiculous it all gets. I'm starting to send out resumes and am eagerly waiting to hear back from SOMEbody so I can gtfo.

Michael - Cleveland said:

You said "most ways"...
can you suggest a way that would NOT?

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Now that you mention it...I can't think of any.