Absolutely, these customers were used to drivers hitting buzzer and delivering to floor. To your other point please see my other post on my number of deliveries, thumbs up and down and tips which far outnumbered all 48 ratings. It was a very small sample. For instance on the driver side i am a 4.91 over 4500 rides. But same thing has happened on rating with PAX...ask them to wear mask properly and they rate a 1! My rating has gone from 4.97 to 4.91. Sorry if I insult any of you but I cannot afford to take any chances at my age with a Type 1 Diabetic University Student who has come home to do his courses online and an 85 year old Mother I visit in a Retirement Home.wondering if those were longtime paying customers where their orders prior to yours were delivered to their door? I mean, it's possible and I include the period since March since many many paying customers order on a very regular schedule.
OR there is more to this story? The 84% seems to be a hint.
Otherwise, easy in to a gig, easy out. They are related.