Cdub2k· Premium Member
You are allowed to cancel and select "no mask" with no threat of being rated by the customer. Now if you're an idiot you annoy the customer before the ride starts about not wearing a mask and then you still give them a ride and then they 1 Star you for bothering about the mask. In that situation you will eventually get deactivated.Exactly.
It's an algorithmic game, and your one job is to fly under the radar screen.
No mask, OK, I'll drive you, then one star you with no reason shown, so I don't see your pings again.