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https://boingboing.net/2017/03/13/uber-driver-snaps-after-taking.html
an Uber driver is about to leave when two young women slide into his back seat. One of them immediately gets on his case.

"You weren't at our location, Jesus Christ," she says.In reality, he was across the street because the corner that she was at was too crowded with other cars.

She goes on to berate him, and then... "she broke me," he says on his YouTube description.

"Get the **** out of my car," he tells the women.

"Are you joking?" she says.

"No, I'm dead serious, get the **** out."

"Oh, I don't think so. Nope."

The women do not budge, and he gets more and more irritated. One of the women suddenly turns sweet, asking him in a syrupy voice if he'll please just take them home. Her entitled friend, however, is offensive. Her strong *****y Valley Girl accent makes it hard to tell if she's drunk or just spoiled rotten.

Yes, the driver loses it and calls her a "*****" and a "****," but it's easy to see how someone can "snap," as he also says in his Youtube description, with such an obnoxious brat in his car. Finally a bystander comes over to try to smooth things out, but isn't much help. The driver ends up telling the bystander to close the door, he's going home, and if the woman doesn't get out of his car, she'll have to be dropped off at his house. She ends up finally getting out of his car, but not before he flips her off while she tapes him (although this tape comes from his own dash cam).

The driver defends himself on his YouTube description with this great line: "I get paid to drive, not to eat spoiled rich brats shit."
 

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He handled it terribly. He got emotional and upset, and ended up in a useless back and forth - which ends up antagonizing the brats and escalating the entire thing. He said, "I don't have time for this." But apparently he did because he chose to waste 10 minutes (or more) on this nonsense.

I would have made sure the door was absolutely locked, especially after canceling. If I did forget and they managed to get in don't make situation worse by chastising them. Just make up some dumb NICE lie to get them out.

Say "Uh oh had an emergency and had to cancel," or "My system crashed and I can't take rides." or "I canceled but don't worry another Uber is on the way for you." Ditch 'em and let them figure out it's not.

Who cares about being right or proving a point. You aren't going to teach them a lesson and if you CHOOSE to argue then you're stuck with them sticking a phone in your face. My ego isn't that important I need to be right with drunk strangers.

If being friendly to assholes for 20 seconds or pretending there's an external problem gets rid of them fast I'll do it, and have done it. By the time they realize I was f-ckng with them (if in fact they do) I'm long gone.

But hey if people want to waste their money making hours with drama go nuts, makes for fun videos.
 

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https://boingboing.net/2017/03/13/uber-driver-snaps-after-taking.html
an Uber driver is about to leave when two young women slide into his back seat. One of them immediately gets on his case.

"You weren't at our location, Jesus Christ," she says.In reality, he was across the street because the corner that she was at was too crowded with other cars.

She goes on to berate him, and then... "she broke me," he says on his YouTube description.

"Get the &%[email protected]!* out of my car," he tells the women.

"Are you joking?" she says.

"No, I'm dead serious, get the &%[email protected]!* out."

"Oh, I don't think so. Nope."

The women do not budge, and he gets more and more irritated. One of the women suddenly turns sweet, asking him in a syrupy voice if he'll please just take them home. Her entitled friend, however, is offensive. Her strong *****y Valley Girl accent makes it hard to tell if she's drunk or just spoiled rotten.

Yes, the driver loses it and calls her a "*****" and a "****," but it's easy to see how someone can "snap," as he also says in his Youtube description, with such an obnoxious brat in his car. Finally a bystander comes over to try to smooth things out, but isn't much help. The driver ends up telling the bystander to close the door, he's going home, and if the woman doesn't get out of his car, she'll have to be dropped off at his house. She ends up finally getting out of his car, but not before he flips her off while she tapes him (although this tape comes from his own dash cam).

The driver defends himself on his YouTube description with this great line: "I get paid to drive, not to eat spoiled rich brats shit."
He " got" paid to drive.
And not enough pay for decent passengers,much less drama.

Lower pay means lower thresholds to not caring !
Uber on !
 

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He handled it terribly. He got emotional and upset, and ended up in a useless back and forth - which ends up antagonizing the brats and escalating the entire thing. He said, "I don't have time for this." But apparently he did because he chose to waste 10 minutes (or more) on this nonsense.

I would have made sure the door was absolutely locked, especially after canceling. If I did forget and they managed to get in don't make situation worse by chastising them. Just make up some dumb NICE lie to get them out.

Say "Uh oh had an emergency and had to cancel," or "My system crashed and I can't take rides." or "I canceled but don't worry another Uber is on the way for you." Ditch 'em and let them figure out it's not.

Who cares about being right or proving a point. You aren't going to teach them a lesson and if you CHOOSE to argue then you're stuck with them sticking a phone in your face. My ego isn't that important I need to be right with drunk strangers.

If being friendly to assholes for 20 seconds or pretending there's an external problem gets rid of them fast I'll do it, and have done it. By the time they realize I was f-ckng with them (if in fact they do) I'm long gone.

But hey if people want to waste their money making hours with drama go nuts, makes for fun videos.
How is life without emotions? Never had anyone get on yr last nerve, and then kills it by flagrantly disrespecting you, so you express yourself, instead of logically choosing the most efficient means to the most desirable ends? That's never happened to you? You're life has always been smooth and easy so ur unaware of how that works?
___________________________________________________________
People that say Nope. :mad::mad::mad::mad:

____________________________________________________________
This new joining together of posts is obnoxious
 

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How is life without emotions? Never had anyone get on yr last nerve, and then kills it by flagrantly disrespecting you, so you express yourself, instead of logically choosing the most efficient means to the most desirable ends? That's never happened to you? You're life has always been smooth and easy so ur unaware of how that works?
___________________________________________________________
People that say Nope. :mad::mad::mad::mad:

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This new joining together of posts is obnoxious
Only a matter of time.
We will get our first Uber serial killer .
He would sweetly apologize to these two. Then promptly drive them to a secluded darkened truck loading dock ,and strangled them both.
With manners !
Then begin sewing his skin suit . . .

You
How is life without emotions? Never had anyone get on yr last nerve, and then kills it by flagrantly disrespecting you, so you express yourself, instead of logically choosing the most efficient means to the most desirable ends? That's never happened to you? You're life has always been smooth and easy so ur unaware of how that works?
___________________________________________________________
People that say Nope. :mad::mad::mad::mad:

____________________________________________________________
This new joining together of posts is obnoxious
Must go " Zen" with the crazy drunk passengers.
Become a cardboard cut out of whatever their perception of an uber driver is.
Cheerfully accept abuse for 60¢ a mile in your new car.
Thank them for their abuse.
They do not pay enough to earn your emotions.
 

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How is life without emotions? Never had anyone get on yr last nerve, and then kills it by flagrantly disrespecting you, so you express yourself, instead of logically choosing the most efficient means to the most desirable ends? That's never happened to you? You're life has always been smooth and easy so ur unaware of how that works?
___________________________________________________________
People that say Nope. :mad::mad::mad::mad:

____________________________________________________________
This new joining together of posts is obnoxious
You assume he was on his "last nerve" when this ugly snowflake got into his car. If he's ready to snap, he should have logged off and gone home before accepting the ping, if that was the case.

If not, he got emotional and angry WAY too soon, and instead of defusing and ending the confrontation at the outset, chose to bicker about it like the emotional reetard in his back seat. Never engage.

It's not about being emotionless, it's about letting those emotions override your good sense. Some people aren't cut out for this, he's one of them. Maybe so are you if you allow yourself to get to that state.

I don't. When they're beligerent, you calmly say "I'm sorry, there's been a mistake, can you please step out of the car for me and hail another uber?". No argument, no cussing, no frustration. You lock the doors, drive far enough away they can't do attempt to harm your car and cancel - letting Uber know right then that the customer's conduct was inappropriate.

Then, if you're all about those nerves, you can punch your dash or strangle a kitten.
 

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She is a complete and total Bitcxh what a nasty person with a horrible attitude even her friend knew she was first at fault for her behavior but he didn't help by getting frustrated and snapping...I feel bad for him for having to deal with her and also happy for him to tell her like it is...(for I guess all of us drivers she won't do that again he put her in her place I'm sure she woke up and saw this video to be disgusted by herself we have seen nasty female customer like her...remember the doctor chick doing her residency who ruined her medical career for a while)

105398 made s good comment above and what he could have done...you can't get down in a drinks level or on the same level as a entitled loser who's drunk...she is so ugly, "I just wanna go home I have all the time."

The cops would have kicked her out if his car if they came...

The driver needs to take it easy when your in that kind of mood turn off your app and go home!
 

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How is life without emotions?
It's great! I'm like an Uber autonomous car!

Kidding aside, hindsight is of course 20/20, but in my opinion the best practice/workflow procedure in that moment when you have an angry passenger(s) in a contained environment (your car), and you can't physically remove them without worse ramifications, is to adjust and adapt to the situation in order to get them out. People want drama: Don't react, don't engage.

A hostage negotiator doesn't try to prove a point, argue, or be right; they say whatever they need to in order to end the situation - with a sound mind and well crafted words.

Remember the Hawaiian doll Lyft guy video? He had two insane girls berating him, but and he kept his cool, was calm, expressed his point and frustrations in a rational manner (and was still berated), and managed to stifle his own LAUGHTER at them, and everyone empathized with him and he ended looking a hero.
 

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It's great! I'm like an Uber autonomous car!

Kidding aside, hindsight is of course 20/20, but in my opinion the best practice/workflow procedure in that moment when you have an angry passenger(s) in a contained environment (your car), and you can't physically remove them without worse ramifications, is to adjust and adapt to the situation in order to get them out. People want drama: Don't react, don't engage.

A hostage negotiator doesn't try to prove a point, argue, or be right; they say whatever they need to in order to end the situation - with a sound mind and well crafted words.

Remember the Hawaiian doll Lyft guy video? He had two insane girls berating him, but and he kept his cool, was calm, expressed his point and frustrations in a rational manner (and was still berated), and managed to stifle his own LAUGHTER at them, and everyone empathized with him and he ended looking a hero.
Video of doll guy?
 

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Hmmmmm . . . timing is Right for a good Uber Horror movie.
Hasn't been done yet.
Anyone have Steven Kings number ?
Drivers should finance this film . . .
Might make passengers play nice . . .
" This passenger didn't tip. Now he's on the tip of a sword ! SEE FINAL DESTINATION UBER !"
* motion picture soundtrack by " "Deatcab for Cutie"
 

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She was a horrible person no doubt. But the driver certainly did not help his case. Imho, he did a lot of things wrong.
1) uberpool...just say no
2) if he was on wrong side of street he should have called/texted pax and explained why (too many cars) that will immediately diffuse that issue. If they don't want to cross street or get agitated on phone...cancel and move on.
3) keep temper/language in check. He did more to escalate it as oppose to diffuse.
 

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https://boingboing.net/2017/03/13/uber-driver-snaps-after-taking.html
an Uber driver is about to leave when two young women slide into his back seat. One of them immediately gets on his case.

"You weren't at our location, Jesus Christ," she says.In reality, he was across the street because the corner that she was at was too crowded with other cars.

She goes on to berate him, and then... "she broke me," he says on his YouTube description.

"Get the &%[email protected]!* out of my car," he tells the women.

"Are you joking?" she says.

"No, I'm dead serious, get the &%[email protected]!* out."

"Oh, I don't think so. Nope."

The women do not budge, and he gets more and more irritated. One of the women suddenly turns sweet, asking him in a syrupy voice if he'll please just take them home. Her entitled friend, however, is offensive. Her strong *****y Valley Girl accent makes it hard to tell if she's drunk or just spoiled rotten.

Yes, the driver loses it and calls her a "*****" and a "****," but it's easy to see how someone can "snap," as he also says in his Youtube description, with such an obnoxious brat in his car. Finally a bystander comes over to try to smooth things out, but isn't much help. The driver ends up telling the bystander to close the door, he's going home, and if the woman doesn't get out of his car, she'll have to be dropped off at his house. She ends up finally getting out of his car, but not before he flips her off while she tapes him (although this tape comes from his own dash cam).

The driver defends himself on his YouTube description with this great line: "I get paid to drive, not to eat spoiled rich brats shit."
This guy is a hero!
 

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Driver is an extremely angry man. Even before the pax entered the vehicle the driver was cussing. He cussed out a car that honked and then cussed out the situation of waiting.
I think the driver needs to get laid. The old saying "hostility is a sign of sexual frustration" was prevalent here.
He did a piss poor job of handling a rather simple situation. The driver has no business being in the customer service industry.
 

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What I like about "Hawaiian Doll Lyft guy" is that he treats the entire thing with the mild, acquiesced annoyance one would feel when you come home work, ready to relax, and there are raccoons getting into your garbage. You don't flip out, more like, "Good grief this s--t again..."

And, without knowledge the video will be shared he ends amusing himself in a resigned way, responding to their yammerings with comments like "It wasn't my intention to insult the continent of Hawaii..." Basically making fun of them to their face for his own amusement, but they're to self absorbed and stupid to realize it. Or making the passenger go into nonsensical tangents by saying logical calm things like, "Well there's no point in taking it down since you're giving me one star anyway..."

The other guy -- complete opposite. He's like a blond Kenny Powers looking for a fight.
 
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