This past weekend was college graduation weekend so it was extremely busy my husband and I share a vehicle so either he is out driving or myself. This past Sunday early Monday morning my husband was out driving at 1:30am when he had a rider that was a young male around his late twenties that needed a ride from the "bad part of town" to another part of town. The ride was paid for by his Aunt. On the way to the destination the rider decided to tell my husband that he needed to stop by the gas station and began giving directions. When they arrived at the gas station the rider told my husband that he needed to run into the gas station for him and my husband told him that he was unable to do that. When the rider was told that he became agitated and began messing around with item in the vehicle for instance the radio, temperature controls, my sunglasses and so on. The rider then insisted on my husband letting him out which he did and after the rider took off my vehicle began to beep meaning the key was no longer in the vehicle (we have a push start vehicle with a smart key). My husband became extremely upset and scared because like stated before he was in a high crime area and wasn't sure how far the vehicle would travel without the key. My husband called me at home freaking out in which I grabbed my son and his car and we started towards where my husband last was and i told him to call the number associated with the ride to let her know that her nephew stole my keys and my sunglasses. He did so and found out the nephew is homeless and hooked on drugs. We called the cops and did a police report and we called Uber to report our keys stolen along with my sunglasses. Later on Monday morning I went and got a quote for my key which came to 479 dollars and submitted it to Uber. Since this correspondence Uber has yet to reimburse me for my sunglasses or my key and they keep saying they are checking on the situation. It has now been 36 hours. I am without a key for my vehicle which also included my house key and mailbox key. My vehicle can't be moved without a key and yet they aren't doing anything. This should have been taken care of within 24 hours the Aunt was aware of the situation and stated nephew likes to take keys. Please pass along as this was an unsafe situation and could have been a lot worse plus has let us stranded.