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Discussion Starter · #1 ·
I have noticed since the CEO change, Uber's customer service has gone to shits. It has become so horrible. It's like talking to robots who spew back the same pre made responses in the negative. They are so unreasonable.

Example, 2 days ago, I drove 5 miles to pick up a passenger whose pick up point is on freaking highway. Affter arrival, passenger calls and wants to direct me to the correct address which is another 4 miles away. The minute I move away towards correct address passenger cancells. I get nothing. I contact Uber CS who spews the same generic BS why cancellation fee is not creditted. Amazing stuff!
 

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2,256 Posts
From providing accurate ETAs to navigating the fastest path to your destination, maps are at the heart of the Uber experience. Today, we're excited to introduce a redesigned navigation experience built around drivers' needs. We've completely revamped navigation on iOS and are introducing in-app navigation on Android for the first time. Now, with one-tap, turn-by-turn directions start right away, saving time and eliminating the need to juggle multiple apps.

When you're driving with Uber, navigation means more than just getting from point A to point B. For example, upon arriving at a pickup point, drivers then have to find their riders - right down to what side of the street they're on. In the case of an UberEATS delivery, drivers may need to get to a designated parking spot to complete the order. With in-app navigation, all these different experiences are able to transition together much more seamlessly. Moreover, reducing the need to toggle multiple apps ties to our efforts around safety and distracted driving.



As we started rebuilding our navigation, we focused on features to help drivers feel prepared throughout their trip. These included navigation basics such as lane guidance, compound maneuvers, and real-time traffic. We also introduced night-time themed maps to help give drivers' eyes a break from harsh light during the evenings.
 

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Premium Member
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2,088 Posts
I have noticed since the CEO change, Uber's customer service has gone to shits. It has become so horrible. It's like talking to robots who spew back the same pre made responses in the negative. They are so unreasonable.

Example, 2 days ago, I drove 5 miles to pick up a passenger whose pick up point is on freaking highway. Affter arrival, passenger calls and wants to direct me to the correct address which is another 4 miles away. The minute I move away towards correct address passenger cancells. I get nothing. I contact Uber CS who spews the same generic BS why cancellation fee is not creditted. Amazing stuff!
Rohit and the gang have been like that since Day 1
 
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