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Valued Customer Service Representative,

RULES TO FOLLOW WHEN DEALING WITH DRIVER INQUIRIES.

All inquiries whether by email or Driver App Help can be answered with these simple guidelines:
  • Driver had Rider leave something in their car. Consider what will be most convenient for Rider, and most inconvenient for Driver. E.g. Reply to Driver to return the misplaced item to passenger or bring it to Green Light Hub.
  • Driver inquires about any issue concerning passenger behavior. Best to place Driver on Temporary Deactivation until matter is 'resolved.'
  • Driver has been in accident. Same as above.
  • Driver questions missing or unpaid Fares. Select one of the pre-written replies that best fits the inquiry. (Note: Most Drivers will not pursue after first Standard Reply, thus eliminating more time and trouble on your part and Uber's.)
  • Newer Drivers that question the Driver Rating system. Very important to reply to these inquiries in a confusing manner. The Rating system is designed in a confusing manner and Uber would like to maintain this approach.
  • Best rule of thumb is: If it costs the Driver, that is best answer.

UBER ON!


 

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AHA !
  • Driver inquires about any issue concerning passenger behavior. Best to place Driver on Temporary Deactivation until matter is 'resolved.'
  • Driver has been in accident. Same as above.
 

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Registered
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1,960 Posts
Valued Customer Service Representative,

RULES TO FOLLOW WHEN DEALING WITH DRIVER INQUIRIES.

All inquiries whether by email or Driver App Help can be answered with these simple guidelines:
  • Driver had Rider leave something in their car. Consider what will be most convenient for Rider, and most inconvenient for Driver. E.g. Reply to Driver to return the misplaced item to passenger or bring it to Green Light Hub.
  • Driver inquires about any issue concerning passenger behavior. Best to place Driver on Temporary Deactivation until matter is 'resolved.'
  • Driver has been in accident. Same as above.
  • Driver questions missing or unpaid Fares. Select one of the pre-written replies that best fits the inquiry. (Note: Most Drivers will not pursue after first Standard Reply, thus eliminating more time and trouble on your part and Uber's.)
  • Newer Drivers that question the Driver Rating system. Very important to reply to these inquiries in a confusing manner. The Rating system is designed in a confusing manner and Uber would like to maintain this approach.
  • Best rule of thumb is: If it costs the Driver, that is best answer.
UBER ON!


And remember, drivers are not real people, they don't have feelings, they only need money for gas and mini waters for pax and apparently food sometimes, they are just place holders for when the robot cars get here, treat them and their vehicles as you would a public restroom towel dispenser, you can never take to much, and if you make a total mess its not your stuff anyway
 
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