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Discussion Starter · #1 · (Edited)
I had a superfluous vehicle listed on my partner dashboard, and requested that it be removed. Instead, the CSR removed a different vehicle that was in the process of being approved. It just needed a license plate update. He even told me that he deleted the unnecessary one, but he asked if I could resend my required documents directly to him. Translation: he screwed up and is trying to cover his tracks. Long story short, I need to sit and wait twice as long for my vehicle to be approved because somebody deleted the wrong record. Joy.

Update: Oh my ****ing god. They had the correct license plate listed on the new vehicle. They deleted it and replaced it with NEWCAR, then they removed my insurance for some unholy reason. This is work they didn't need to do. Holy shit, are these guys inefficient.
 

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I added my "new" car yesterday at 3PM.. many of the photos are still pending but I can select it as a car I am driving..

The "new" car is a 2005 Malibu..
 

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Discussion Starter · #5 ·
I added my "new" car yesterday at 3PM.. many of the photos are still pending but I can select it as a car I am driving..

The "new" car is a 2005 Malibu..
It wasn't a photo that was pending, it was my vehicle inspection. I uploaded it at 1pm yesterday. Glad they worked so fast for you.
 

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Discussion Starter · #6 ·
I added my "new" car yesterday at 3PM.. many of the photos are still pending but I can select it as a car I am driving..

The "new" car is a 2005 Malibu..
And the record was apparently deleted at 6 this morning, so it was probably already fully approved, if your experience is the common one.
 

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I need an inspection to. But it's still active and I can go online with the car. (not that I will until I get the inspection done)
 

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Discussion Starter · #8 ·
I need an inspection to. But it's still active and I can go online with the car. (not that I will until I get the inspection done)
That's interesting. My new car isn't showing up on my partner app, so I've just been using my other one until it's there.
 

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They won't show up in the app until it's approved enough to use. For me the only approved thing is my registration. Everything else is pending. it was in my app this morning but I didn't upload my insurance until this morning.
 

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Discussion Starter · #10 ·
Well, they added a record,
They won't show up in the app until it's approved enough to use. For me the only approved thing is my registration. Everything else is pending. it was in my app this morning but I didn't upload my insurance until this morning.
Wait, if it doesn't show up in the app, how can you go online with the car? A previous message even says " I can select it as a car I am driving." There's some mixed messages there.

Edit: Nevermind, I missed the "enough" part in "approved enough to use."
 
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