[Golfermack]

I'm surprised there was no comment on whether any of the 2.7 million dollar fines were paid.

 

[Golfermack]

I kept my App on last night as I stay up late. It was so dead I was the only Uber of any kind anywhere near PBX or downtown. About 1AM I get a ping from the airport. I accept. I'm 7 minutes away. In 10 seconds the rider cancels. No problem, maybe there was a taxi available, although I suspect a delayed flight and no taxis around.

2 minutes pass and same guy pings me back. I accept and IMMEDIATELY (1 second) he cancels again. A few minutes pass and a different guy pings me from PBI. I accept and IMMEDIATELY (1 second again) it's canceled. In the course of the next 15 minutes this 2nd guy pings me 5 times. I accept all of them,. Most are canceled in 1 second but one time I had time to call. No answer.

So I emailed Uber CS and asked them if their system was working properly. It seems a but unlikely that somebody would be playing around with the Rider app at the airport at 1AM, and there were 2 different ones doing it. Uber CS replied with a form letter telling me that they canceled in less than 5 minutes and therefore I wasn't allowed a cancel fee. I emailed them back and told them I was not looking for money and to please read their emails before sending out form replies. They haven't responded.
I find it weird that the ride could be cancelled within 1 second of when I accepted it so many times. If the rider pings me and then cancels while waiting for me to accept it or not, do you think the Partner App is programmed to wait and see if I accept or not before it actually cancels me out? That's what I suspect.

Possibly mr sucker, or some other disgruntled taxi driver, giving an Uber driver a hard time.
John

 

[Golfermack]

Then reporting him should have led to an investigation/suspension instead of a form letter telling me I can't get paid if they cancel so soon (which nowhere in my email did I mention getting paid).

Uber doesn't want to spend time on your/our emails. That's why you/we get so many form replies. I don't think they would take the time to investigate this, unless it happens, and is reported frequently.

What would 2 taxis be doing at the airport baggage claim at 1AM? There were no Uber cars near there. The last plane was scheduled to arrive an hour before that. Plus no cars are allowed to stand where they were unless loading or unloading. I think it was either computer errors or passengers who seemed to think by canceling me they would get a closer car on the next try.

The taxis don't have to be actually there. They could be at home, or anywhere, using the app to request a pick up at the airport, or wherever they want.

I'm not saying it was taxi drivers, just a possibility. There's some nasty ones out there.
John

 

[Golfermack]

http://abcnews.go.com/Technology/wireStory/court-sides-uber-drivers-expand-case-pay-33473632

Link fixed.