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An older rider jumped into my front seat and URINATED in my car on a short 20 minute ride. I immediately reported the incident and was told the damage claim had to be escalated due to "lack of proof" and this is what the escalation team sent and my reply to it...
Did you pick up/drop off this person at their home? (So that you know where they live?) Do you have any dashcam footage (For identifying the pax)? Also, have you contacted your personal auto insurance? It's up to you, but if it were me, I'd go directly to the pax house and inform them you will be putting in a small claims lawsuit if they don't pay for the damage....and then do it. Let us know how this plays out. Sorry this happened to you!
 

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I DO know where they live as this is not the first time I have driven them but Lyft has policies covering these types of incidents and should be held accountable. I am NOT going to my personal insurance or filing a claim in court as I think we both know that will not solve my immediate issue or work in my best interest. Appreciate your ideas but no thanks
I understand....but please don't let Lyft off the hook. If you have to, open an Arbitration claim. This is unacceptable. ESPECIALLY since this is your FRONT seat, where most likely your family sits when in the car with you. BTW, was there more than one pax with her on this ride? Just curious why you let her sit in front.
 
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