· Premium Member
Does your area have a "7 on your side" consumer reporter? Maybe try that. Downside is everyone will know you drive for Lyft.An older rider jumped into my front seat and URINATED in my car on a short 20 minute ride. I immediately reported the incident and was told the damage claim had to be escalated due to "lack of proof" and this is what the escalation team sent and my reply to it...
Also do what other poster suggested.
Get an estimate from a few places for a replacement of your front seat. Average the estimates and file a small claims case against "Jane Doe" defendant.
You might have to subpoena Lyft for her information unless you can get it from knowing where she lives.
Let Lyft know that you filed suit.
They may want to settle it with you to avoid more bad publicity.