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11,444 Posts
It's really simple. If you have proof, proof being the customers receipt from the trip showing that they paid X for a tip and your receipt from the trip showing you didn't get that tip, then wait a week to see if there's a mistake, then RUN to your nearest attorney's office (you did opt out of arbitration right?) because you have a gold mine. This would give your attorney enough ammunition to file and request all of the data in discovery. Tip stealing is a serious offense, I doubt that it's anything more than a combination of pax lying, CC declines and/or software screwup.
