Last Friday, I received a Reservation trip request, while I was in Maribyrnong, for a pick up in Essendon.
I arrived at the Essendon address and picked up an elderly couple who were travelling to Camberwell, to attend a birthday party. The Uber trip had been ordered by their son in Camberwell. The trip started as normal, that's why I knew the destination address. My Waze GPS app came up covering the Uber App.
While enroute from Essendon to Camberwell, the elderly couple received a phone call from their son questioning where they were, because another Uber driver was waiting at their address in Essendon.
When we arrived at Camberwell, I turned off my Waze app but found that my Uber App was off-line and there was no record of this trip being undertaken.
After numerous attempts to contact Uber Support over the weekend I finally got a call from a support worker to tell me that there is a known glitch in the Uber system with Reservation trips, causing them to disappear while en route to destinations. I was then reimbursed with the fare for the missing Reservation trip.
I arrived at the Essendon address and picked up an elderly couple who were travelling to Camberwell, to attend a birthday party. The Uber trip had been ordered by their son in Camberwell. The trip started as normal, that's why I knew the destination address. My Waze GPS app came up covering the Uber App.
While enroute from Essendon to Camberwell, the elderly couple received a phone call from their son questioning where they were, because another Uber driver was waiting at their address in Essendon.
When we arrived at Camberwell, I turned off my Waze app but found that my Uber App was off-line and there was no record of this trip being undertaken.
After numerous attempts to contact Uber Support over the weekend I finally got a call from a support worker to tell me that there is a known glitch in the Uber system with Reservation trips, causing them to disappear while en route to destinations. I was then reimbursed with the fare for the missing Reservation trip.
