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Had one of those a couple of weeks ago. Canceled.

Some have seen 1 and 2.
 

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2 and I actually went to pick them up. Had to cancel the trip. 2 adults, 4 kids all of which required car seats. They begged me to drive them to the train station. 15 minutes away and they had 5 minutes to get there to catch the last train for the night.
 

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I don't really pay attention to pax ratings. Uber is new in our area, and we have incentives to drive that require 90% acceptance rate. The one time I hesitated was a 3.5, but I decided to pick them up anyway. Turns out, the kid was as nice as could be, must have just had one bad experience.
 
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