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The Most Dumb Response by Uber

526 Views 4 Replies 3 Participants Last post by  tradedate
There are very good Uber Support but sometimes no wonder why Uber losing money as they pay money for those dumb customer service.

Due to the Uber Server Lack or Down, I recently had a Missing Trip - Trip Info was totally gone after complete the trip so no payment. So I sent an email to Uber Support and here's their response.


Thanks for reaching out! In order for us to help you, we will need the Trip ID for the trip that you're asking about.

To find the Trip ID, please go to your online dashboard athttp://partners.uber.com and click "Trips" on the left-hand side.

Click on the correct trip from the list, and the ID will be at the top of the page. Once you have that, just let me know and I'll go from there.


Rijohan Rijohan
If I was able to find the trip info, that wouldn't be a Missing Trip!

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"There are very good Uber Support" First thing I did was scan to see if this was a new member ;)
Haha. I just didn't want to criticize harsh about their customer service as a whole.
And in fact, there is a few really smart and care CSR from my experience.
So I thought it wouldn't be fair for me to say as "All of Uber Support are bad".
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