[Ryuber]

There are very good Uber Support but sometimes no wonder why Uber losing money as they pay money for those dumb customer service.

Due to the Uber Server Lack or Down, I recently had a Missing Trip - Trip Info was totally gone after complete the trip so no payment. So I sent an email to Uber Support and here's their response.

"
Hi,

Thanks for reaching out! In order for us to help you, we will need the Trip ID for the trip that you're asking about.

To find the Trip ID, please go to your online dashboard athttp://partners.uber.com and click "Trips" on the left-hand side.

Click on the correct trip from the list, and the ID will be at the top of the page. Once you have that, just let me know and I'll go from there.

Thanks!

Rijohan Rijohan
help.uber.com
"
If I was able to find the trip info, that wouldn't be a Missing Trip!

Right?

 

[tradedate]

"There are very good Uber Support" First thing I did was scan to see if this was a new member

I had this happen once, and the missing trips re-appeared later that day, once Uber's system issues were resolved.

Make a note from your GPS app of what the start and ending locations were for the trip. Keep responding to Uber until they rightly compensate you for the trip.

This is the result of having cheap outsourced customer service, with no phone number.

 

[Reversoul]

Rijohan

 

[Ryuber]

"There are very good Uber Support" First thing I did was scan to see if this was a new member

Haha. I just didn't want to criticize harsh about their customer service as a whole.
And in fact, there is a few really smart and care CSR from my experience.
So I thought it wouldn't be fair for me to say as "All of Uber Support are bad".

 

[tradedate]

All good, my friend. I hope they resolve the issue for you. You shouldn't have to fight to be paid what they owe you.