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Everyone is replaceable, from drivers to CSR's, Uber does not care about anyone but their billionaire investors, Uber on suckers.
 

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" . . . too expensive, they write, for someone making as little money as an Uber CSR."

What market was that CSR in? Too expensive compared to what other form of transportation?

The CSR cannot have been referring to UberX.
 

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The above link is to a disussion in SFist of an an article at TheBillfold.com. See http://thebillfold.com/2015/09/my-nine-months-as-an-uber-customer-service-rep/ for the actual article. Here are some excerpts:

My Nine Months as an Uber Customer Service Rep
BY ANONYMOUS SEPTEMBER 15, 2015
It's not that the company is bad-just evil. As I worked a Friday night and watched the Surge levels continue to rise, what little that was in my bank account would boil along with my blood. You got to feel for drivers, how frustratingly long it took to onboard, the expensive upfront costs they ate to get approved on the system, the lack of mentorship and virtually no office hours or culturally competent CSRs to assist them. About halfway through my tenure we were subjected to humiliating productivity e-mails, where we were "ranked" by performance metrics our managers wouldn't divulge (not that I really cared by this point) followed by You're-The-Weakest-Link pep talks ("My team is ranked fifth this week. You don't want to embarrass me and let your co-workers down, do you?"). At the end of nine months Uber declined to pick up my contract and I returned to my old industry.
 

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"In "My Nine Months as an Uber Customer Service Rep," an anonymous telecommuting contractor who answered a Craigslist ad for a $15 an hour gig recalls hearing from passengers like "the woman whose driver showed up so drunk that she pushed him into the passenger seat and drove herself to Kennedy Airport... Or the sleepy guy who ordered a ride home only to wake up in line at a McDonald’s drive-thru.".. HILARIOUS, YOU JUST CANT MAKE THIS STUFF UP. LOL
 
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