[UberChiefPIT]

Your account wasn't hacked.

You gave the person all the information they needed in order to take control of your account.

 

[UberChiefPIT]

did Uber sent drivers this notifications? I've never got any notification about this from Uber.

Why do you need a "notification" from Uber about scams?

Do you give your ATM PIN code out to the gas station clerk when they say, "I need to put your PIN code in myself?"

Do you give your SSN to a homeless person?

Uber tells you over and over again, as well as any company you hold an electronic account with, that they will NEVER contact you and ask for your personal information. So why do you think you need warned AGAIN about this? How many warnings do you need? How many notifications do you need? How many will be enough? 3? 8? 24? 97?

NEVER GIVE YOUR PERSONAL INFORMATION OUT TO ANYONE WHO CONTACTS YOU AND ASKS FOR IT.

 

[UberChiefPIT]

@MHR gave you a good helpful non-snarky reply.

Go read some other threads where people had their accounts compromised through this exact ploy if you want to some snark and piling on. 🤷‍♂️

I try not to, but when they don’t want to listen to reason and end up getting mad at the messengers, it becomes so hard to resist.

 

[UberChiefPIT]

The way I run is to never associate a valid payment method for the instant payout to work with (just part of a complete breakfast).

View attachment 623946

The phishing scammers add one after taking control of your account. And then…

 

[UberChiefPIT]

I am clueless... how do I turn on two step.

Top left button -> Account -> Security and Privacy

 

[UberChiefPIT]

Scammers must have felt Halloween was a big money maker with this wave of scam threads.



It is kinda funny how most lash out, but they're really mad at themselves.
You did pile on the other guy, though.

I know. I got irritated with someone who simply didn't want to accept that we know what happened and tried to explain it to them. They/He/She became defiant and belligerent. That's where my patience ends.

 

[UberChiefPIT]

Uber could make it harder to change banking/card info.
Might inconvenience some, but would likely greatly reduce the scamming.

There's MANY things they can do, like starting with matching billing zip codes. A driver in the US doesn't go from circling the airport at Dallas-Fort Worth, to suddenly opening a bank account in Egypt and logging in from Egypt to cash out their earnings.

For a technology company, their security measures on this are worse than 2000's era.

My bank LOCKS my debit card if I try to make a purchase over the telephone at a mom and pop store in Arizona, when I just scanned my card at a gas pump in, say, Georgia. The tech knows it's impossible for me to direct charge in two places so far away so soon.

It's certainly a problem they CAN fix technologically, but the big problem is the scam is being done by overriding security measures through telephone support. It's the telephone support that is the weakness here.

 

[UberChiefPIT]

Oh darn, same thing happened to me today. Feel so violated.

sigh

 

[UberChiefPIT]

Ah, another one of these hacked threads.

 

[UberChiefPIT]

Yes, I received a text from uber app, saying this customer want a ride, a distance was 65 miles for I think 350 dollars, just after I ac, problems started.

When a Nigerian Prince emails you and offers you 350 million dollars to help him transfer a billion dollars out of the hands of diamond smugglers, do you give them your bank account information and debit card PIN code?

 

[UberChiefPIT]

I was on a roll lastnight..Saturday night I received a call supposedly from uber advising me someone reported that I wasn't driver of vehicle per rider..I was advised to cancel the rider they would refund my $30 as prom code So I really didn't think anything it at the time .they had all my information type car i was in how long I been with uber my tag # everything said they was just verifying it was me..next they ask me to put a code in my $30 appear in my account..I continue to drive 🚗..next morning 🌄 which is today 12.5.21 my earnings had be wiped out ..unfortunately I got scam ..they even was able to delete my original debt card on file and add a wallet..wtf..I can't even delete whats thier ...And I'm sorry I wasn't aware of this type of scam...I been driving 3yrs and never had anything happen like this..shit I doubt if get that $586 back ..But DRIVERS BE AWARE...even the call came through saying UBER

You weren’t hacked.

You voluntarily gave them your personal information, which was all they needed to gain access to your account.

 

[UberChiefPIT]

How would the scammer have known that?

Scammer knew that info after the victim provided the following information they failed to disclose here:

OP gave scammer their phone number and/or email address.

Scammer spoofed phone number to OP’s #, called Uber support to say they lost password. Uber support threw a wrench into the scam and tried to get scammer to verify one more piece of personal info and said, “What is the billing zip code of the card on file ending in (last 4 digits)?”

Anyways, OP gave out personal information via an unsolicited phone call. Nothing new here, move along.

 

[UberChiefPIT]

OMG! This is the nightmare I'm experiencing! My account was hacked on Saturday and it took them 4 days to get my information back right only to put my account on hold for photo verification. (The link was sent to the hacker) I'm still trying to get online. Literally over 30 calls, emails and texts. I've been told 4 different issues. Only 1 person understood what I was saying. I've lost at minimum $200 a day and I'm renting a car. Pissed is an understatement. HELP is no help at all. If you find a solution, please let me know.

1. You were online, out driving, waiting for a trip.
2. Scammer put in a request for a pickup, via the passenger app. The trip request got sent to you via the algorithm.
3. You got a ping for a trip, and you accepted the trip. You began driving to the pickup location.
4. As you drove to the pickup location, Scammer read your driver profile. The passenger app shows the driver's name, driver's car - including make, model, color, your license plate, your driver ratings, how long you've been doing Uber (they prefer newer drivers because newer drivers are dumb and greedy), and any other personal details you may have put in your bio.
5. You arrived at the pickup location.
6. Scammer got notification via passenger app that you had arrived.
7. Scammer pushed the button in passenger app to Call Driver.
8. Your phone began to ring.
9. You answered the phone.
10. You ignored the beginning of the call where it said, "You're receiving a call from your passenger."
11. You listened to the nonsense story and were afraid of losing your account because of the made up accusation against you, so you felt obligated to follow the instructions the person on the other end of the call gave you.
12A. Scammer gave you a phone number to call them back at, and you immediately did so. Scammer's callerID then gave them your phone number.
12B. Scammer told you to verify your phone number with them in order to prove it's your account. You verbally gave them your phone number.
(Either 12A or 12B happened. That's how they got the first information they needed to gain access to your account and steal your money.)
13. Scammer then used a phone number spoofer to mimic your phone number, and dialed Uber Support.
14. Uber Support's computer system recognized the phone number as belonging to your account.
15. Scammer gave support a story about having been locked out of their (your) account, can't remember password, someone stole the account, or whatever. Any number of things, but it all leads to same result.
16. Uber Support asked Scammer a few questions "to verify identity", before they would "unlock" the account, do a password reset, change email address, or whatever.
17. One of those questions Uber Support will ask from their list of "identity verification" questions is: "What is the billing zip code of the credit/debit card you have on file, ending in XXXX in your account as your payout method?" (XXXX is those last 4 digits of the credit/debit card. Uber Support spoke those numbers to the Scammer, because it's one of the only visible, unmasked details in your account.)
18. Scammer said to you, "Hi...Jeff/Joe/Jim/Mark/Gull E. Bull (or whatever your name is, since it's the name in your driver profile that passengers can see)."
19. Scammer repeated the question to YOU while on the phone with you simultaneously. "I'm going to need you to verify your identity while I investigate this reported problem. The last 4 digits of your credit/debit card are XXXX. What is the billing zip code of that card, in order to verify you are the owner of the account?"
20. You believed that since the Scammer had those 4 digits, they were truly from Uber Support, and you gave them the billing zip code to "verify your identity."
21. Scammer repeated the billing zip code on the phone to Uber Support. The zip code you just gave the Scammer.
22. Uber Support reset the password on your account, and sent a password reset link to the email address Scammer gave them.
23. Scammer clicked the link, created a new password, and then logged into your account.
24. Scammer kept you on the phone while they did this, so you wouldn't try to go online through this process and realize something was amiss, foiling their attempt to steal your money.
25. Scammer changed the instant pay method to Scammer's throwaway credit/debit card, and instantly cashed out all your earnings to that card.
26. SOMETIMES (it should be ALWAYS, but SOMETIMES) the system flags accounts from being able to instant cash out for a few days after changing the payout method, but Uber Support can override this if a driver calls and verifies identity. IF that happens, Scammer also stays on the phone with Uber Support through this, and has them unlock the instant payout, too. Uber Support just verified identity, and since they are also Gull E. Bulls, they unlock the instant pay.
27.You created an account here (just like 20 other people do each week) and posted that your account was hacked by an insider at Uber Support.

You fell for the same type of scam that people fell for when they thought they were helping Nigerian princes smuggle billions out of their country.

We know it's frustrating to be made a victim of fraud. It's hard to believe that we are the ones who made that fraud possible, because we all think we have common sense enough to not be victimized like this. But the whole world of scammers also knows that Americans are fat, dumb, lazy, greedy, and gullible, and a good enough story can be used to victimize just about anyone.

 

[UberChiefPIT]

But how did that person get his information ?

See my post on page8

 

[UberChiefPIT]

So it is an Uber member who at one time was in your vehicle.
That to me is a security item that is a weakness.
I'm not saying that there is driver liability but there is shared liability with Uber.
How about Uber sending out alerts to there drivers saying there have been hacks in your area ?

Are you trolling, dude?

 

[UberChiefPIT]

Is it Sunday night/Monday already?

 

[UberChiefPIT]

There is warning right on the message screen telling you not share your number or code? How? Whaaaaaaat? Explain?? 😭😭

It’s sad. They put that warning on there finally, after it was described here in detail how this scam works. And yet, people still don’t pay attention.

 

[UberChiefPIT]

Just start a thread in the Toronto board those guys are pretty cool they'll help you. At least point you in the right direction...

Hint: they can’t help him.

 

[UberChiefPIT]

Then you would?

No one here can help someone who voluntarily gave their personal information to a stranger over the internet and telephone, granting that stranger access to their money.

Only Uber support can help them.

 

[UberChiefPIT]

Cut him some slack he is new...

He was told to contact support in the first couple of replies, my brother. Nobody in the Toronto forums can help any further than that. They’ll probably all just reply with, “Sorry”.

AAAAND Uber told him in the message API to NOT DO WHAT HE DID.