[Jimmy44]

Now it's been a week I wasn't able to work, apparently somebody hacked my account, and I didn't stopped to call a uber support, alle uber team members telling me we received your informations and complaints, and it's gonna take 24 hours ro fixe this problem, no it's been a week, and the problem are not fixed yet, I called today again and again, bur they give me the same answer, .....the funny thing is a dispose 700 dollars on my account, and they said we can't give you your money, imagine, you can't work, and you can't get your money to pay bills and evrything, iam very tired, and I don't know how to fixe this problem.......if somebody can give me some advice, it's gonna be very helpful and I will really appreciate it,......thanks guys.

Go to your closest greenlight hub.
Sign up for Lyft.

 

[Jimmy44]

Did you receive that message in the app after you accepted a ride? Did it come in the form of a text from the passenger? Which did you provide them with, your email address or your phone number?

I agree with your line of questioning because the hacking involves a recent ride.
They get you when your vulnerable.
I have never had this issue with Lyft so it leads me to believe that Uber shares some liability.

 

[Jimmy44]

Yes, exactly. What I should do????

Greenhub
Lyft

 

[Jimmy44]

Did this happened to you too?

Yes it did and that's when I started driving for Lyft.
The greenlight hub. Cut through tons of red tape.

 

[Jimmy44]

Any hope of recovering that money you're going to have to go to the hub. You weren't talking to Uber at all during that whole debacle. The scammer requested a ride as a passenger. There they got your rating, your vehicle info, your name, and they were able to contact you. They had enough information from your profile to be able to act like they "knew you" while pretending to be a Uber support. Drivers phone numbers are like Social Security numbers are to regular people. Once you gave them that info they went in to uber.com and signed in with your phone number. It's a two-way Authentication. So typically Uber will email you security code number. The scammer needs to get this code to get access to your account but they don't want to look too suspicious so they have you going to your email and provide them the Code. Meanwhile they're entering that code on their end and changing your password, locking you out. They also change your bank account information, address, phone number, EVERYTHING. So literally when you call Uber you look like the crazed hacker because you don't know any of your own information. They had your earnings cashed out before you got off the phone. They like to do this on Sunday nights hoping people have not cashed out during the week and they can get your full week's earnings. Uber will never ever call you and if pigs start flying and they do call you, they have all that info. When you call support they may have to verify your birthday and that is it. Now the hackers phone number is whose able to get through to Uber because that number is associated with an active drivers account. Your number is no longer connected to an active driver's account so you cannot get through to driver support

Your knowledge on these issues is amazing.

Any hope of recovering that money you're going to have to go to the hub. You weren't talking to Uber at all during that whole debacle. The scammer requested a ride as a passenger. There they got your rating, your vehicle info, your name, and they were able to contact you. They had enough information from your profile to be able to act like they "knew you" while pretending to be a Uber support. Drivers phone numbers are like Social Security numbers are to regular people. Once you gave them that info they went in to uber.com and signed in with your phone number. It's a two-way Authentication. So typically Uber will email you security code number. The scammer needs to get this code to get access to your account but they don't want to look too suspicious so they have you going to your email and provide them the Code. Meanwhile they're entering that code on their end and changing your password, locking you out. They also change your bank account information, address, phone number, EVERYTHING. So literally when you call Uber you look like the crazed hacker because you don't know any of your own information. They had your earnings cashed out before you got off the phone. They like to do this on Sunday nights hoping people have not cashed out during the week and they can get your full week's earnings. Uber will never ever call you and if pigs start flying and they do call you, they have all that info. When you call support they may have to verify your birthday and that is it. Now the hackers phone number is whose able to get through to Uber because that number is associated with an active drivers account. Your number is no longer connected to an active driver's account so you cannot get through to driver support

You make a good point

Exactly, you got to guard your mobile phone number with your life. I always use a App phone service or a different cell phone number to call back Customers. Have never given anyone my cell number, last thing I want is the annoying pax calling me after the ride or delivery is over!!!

I have agreed to it when items have been left in my car.

 

[Jimmy44]

I CASH OUT ONMY LAST DAY of work sat nt or sunday for .50 cents just once for easier banking as per tues-wed.. I WILL SAY THIS NOTHING PERSONAL. MY PHONE IS GUARDED AND NEVER left in my car ever..i have alot more personal info as per money apps on it. i dont lock a cose in it like apple or thumb print. its mine. never leaves my site only in the home. people can venmo themselfs alot if they get my phone.
as per them stealing from you with a hack . thier was not a real kack. you gave them your info, DO I THINK UBER WILL GIVE YOU THE CASH BACK 100% NO WAY. only fix your account. DTA..DONT TRUST NO ONE...

Uber may be insured for these situations as well as shared liability.
I think the first time you get a get out of jail free card from Uber.
I never hear of this happening with Lyft so I feel Uber is easier to hack.

 

[Jimmy44]

I was on my way to pick up a passenger. I arrived at the location and immediately I had a call from an Uber Rep (NOT). He said, there was a complaint filed against me, where I claimed to have picked up and dropped off a passenger yet I did not and he needed to reverify me and do an identity verification check. First thing he did was to have ME cancel the passenger I was there to pick up (suggesting he was the one to arrange it). He went through my account and knew my name and he even knew the last 4 digits of my bank card. All the while he was accessing my account and changing my permissions to log in. He swapped my bank card for his own and emptied my wallet. He also changed the password to my Uber account. Luckily, I caught that and changed the password as quickly as I could. His bank card is now locked in my account and I notified Uber Customer Support (useless, right? - just speaking with a filipino who can only give you standard replies from a list of things Uber provides them). Anyway, Uber says there fraud department will email me in 24 hours.. that didn't happen. Still waiting so I filed a report with the police department.

I was upset that my information held with Uber is out there for a scammer to access and use (unless it's an inside job).

I'll update you all how it's handled with Uber. The police can trace the bank card but they say it was in Uber wallet so Uber should reimburse me. If criminal charges are filed, they can get the guy on Larceny.

Go directly to green light hub.
Sign up for Lyft.

 

[Jimmy44]

It is so scary especially now with limited green light centers.
Uber has to share in the liability because there app is so easy to hack.
Download the Lyft app and use that until your square with Uber.
I have never heard this happening with Lyft.

 

[Jimmy44]

Uber is not going to contact you about any kind of information about you. only time they'll contact you is when they deactivate you.

How come this never happens with Lyft ?

 

[Jimmy44]

OMG! This is the nightmare I'm experiencing! My account was hacked on Saturday and it took them 4 days to get my information back right only to put my account on hold for photo verification. (The link was sent to the hacker) I'm still trying to get online. Literally over 30 calls, emails and texts. I've been told 4 different issues. Only 1 person understood what I was saying. I've lost at minimum $200 a day and I'm renting a car. Pissed is an understatement. HELP is no help at all. If you find a solution, please let me know.

Download the Lyft app !!

 

[Jimmy44]

Your account was not hacked. You gave someone access to your account. Totally different thing.

But how did that person get his information ?

 

[Jimmy44]

He gave it to him.

No how did the person calling get his cell number and know he was driving for Uber ?

 

[Jimmy44]

They have the basic information after they request the ride. They're able to contact him from that information and then he provided the any additional information they requested. I guarantee you he provided them with a six-digit pin number emailed to him

And It happens on Lyft too

So it is an Uber member who at one time was in your vehicle.
That to me is a security item that is a weakness.
I'm not saying that there is driver liability but there is shared liability with Uber.
How about Uber sending out alerts to there drivers saying there have been hacks in your area ?

 

[Jimmy44]

I may have missed it but I haven't seen any Lyft reports of this. Only Uber.

Me. iether

 

[Jimmy44]

Guys. My uber driver account was scammed. Someone fooled me and I was such a fool to share the code as it looked that Uber is asking for the code. I have contacted Uber through email and they told me that account has been compromised also they told me that my bank account information has been changed. However, Uber have been sending me link to reset the password but scammer has registered his number with 2 way authorization and I can’t reset it. I have $700 in my wallet, I do not know what to do at this point as Uber is not understanding and keep sending me the link. Can anyone please guide me what can I do? And how to get my money back from uber? Will I get my account back?

On Monday get to a green light hub.
Download Lyft

 

[Jimmy44]

Because the person requested a ride and Uber gave them a proxy number to call

But that proxy number is worthless after the ride ends !

 

[Jimmy44]

Sigh... This is exact reason YOU are the perfect candidate to get scammed. You have obviously have not read any scam posts or how the scam works.

They call or text you while the job is on your phone/tablett Still.

I'd suggest read a few post about this.

LOL get a life

 

[Jimmy44]

Suck it up Buttercup.

You already made my point. Just be glad you are a bit more edgejumokated on this subject. Hopefully you learned enough we will never see you post a "I got hacked thread!"

You're welcome, young padawan.

Thanks for making my point that the highlight of your day is to post on this forum
It's obvious that you put time and effort into your every reply because you don't have a life.
Keep proving my point LOSER !!!!
LOL

 

[Jimmy44]

It comes down to this.
They figure out how to contact you. It doesn’t matter how, just that they do it.
They ask you for credentials they need to gain access to your account.
If you give them the credentials they have unlimited access to your account and they can do what they will with it.
If you don’t want them to get your money don’t give them the credentials. It is really that simple.

I understand what your saying.
However I feel that there is a security breech built into Uber's app that allows this.
It's also why they share liability by paying drivers back the money they lost.
I have never heard of these scams happening with Lyft.

 

[Jimmy44]

The only way the get any info on you is by requesting a ride first....

License
Name
Car
They already know where your at.

Any other info is provided by YOU.

Well they know your first name.
And by license do you mean your plate # ?
Because I don't think they have access to your driver's license.